Pay Tel 4+

I attempted to use the app for a little while, for the same reason that many people use apps. Out of convince. This app is not that. You can literally type out a 1000 word paragraph, and it can all be erased in one second if anything pops up on your screen or if the app glitches. I started using the website out of frustration, and it’s much better. I have hardly had any complaints using it. This app is basically pointless, and a waste of energy half of the time.

I know we can help you resolve this, but we need more information. Please contact us at 800-729-8355 to speak to a customer service agent.

Considering that you have to pay to use this to communicate with your loved one that is incarcerated, you would think that it would work a lot better. It’s horrible. It constantly takes forever to load. When it loads and you’re typing in a message, it will delete it completely. Sometimes you’ll hit send and then it’ll tell you. Something went wrong. And your entire message just disappears. It’s outrageous that somebody can’t figure this out when it’s important for us to be able to communicate to our love ones who are not with us. The idea is great but the application is terrible. I would not use it if I didn’t need it.

We sincerely apologize for the troubles you've experienced with the app. We'd be happy to take a look into this for you, please contact us at 800-729-8355.

I’ve been using the pay tel app to text and send photos to a loved one in jail. I’ve probably spent more than a hundred dollars on the app. I opened the app today to check for messages and it said I had zero dollars in my account so I added $10 and went to check messages and it said “something went wrong” and logged me out. So I went to log back in and it tells me my phone number doesn’t seem to belong to an account!
It’s the same telephone number I’ve been using. So now I’m locked out of my account and I guess they keep my money. Any thing you try to do for a loved one in jail just makes money for the jail.

We apologize for any frustration during this time. This issue has been resolved by our team. If you need help with anything, please do not hesitate to contact us at 8007298355.