The redesigned PayFlex Mobile® app helps you make decisions for your financial wellness, with ease. You have the control and flexibility to manage your Flexible Spending Account (FSA), Health Savings Account (HSA) and/or Health Reimbursement Account (HRA) in real-time.
In-app assistance for personalized support
• Enjoy intuitive in-context coaching to help you complete account tasks on the app
• Receive timely alerts based on your account, such as
o Enroll in MasterCard® medical/ID theft protection
o Verify PayFlex debit card® transactions
o Use our bill negotiator service for qualified medical claims
Enhanced security with complimentary fraud protection
• Account set-up: Get started with the same user name and password you use on our website
• Returning users: Log in using touch ID fingerprint or PIN code for easier, more secure account access
Easier Navigation to get what you need fast
• View account balances and transactions
• Pay your providers
• File a claim by uploading photos of receipts and documentation
• Ability to filter your HSA transactions
• Minor bug fixes and usability improvements
Ratings and Reviews
App has grown in leaps and bound!
My experience with the app is completely revamped with this new redesigned app. This version took care of the many issues that I had been having with the old version. Looks like, company has started to look into issues reported and feedback shared by the users. I am really happy with the improvements and like to congratulate for doing a splendid job!
Developer Response ,
Thanks for sharing your feedback! We’re happy to hear you’re enjoying our new and improved mobile app.
Limited Functionaly—Only Good For Basic Info
Unfortunately, the app does not allow one to do the real work that needs to properly administer an HSA account and so users must still rely on the website.
I had expected the much touted updates to allow us to upload documentation, or at the very least categorize expenses. But app’s main features continue to be providing basic information and the initiation of deposits and withdrawals. This may be good for infrequent users or those who don’t need to provide backup, but for the detail-oriented user it is insufficient.
Ideally, future updates will allow users to upload PDFs direct from their phones (where many originate) or, even better, use the technology of many expense account apps and let users snap pictures to back up their claims. But, until then we’re stuck with the (often wonky) website. Hopefully, it’s a work in progress and that will happen soon.
Developer Response ,
We appreciate your feedback, which we will use to continuously improve the experience. We appreciate your patience, PayFlex Mobile app team.
The Worst HSA app I’ve ever used
I’ve changed jobs, been parts of organizations that have merged or been bought out, so I’m no stranger to having to change HSA’s and their associated apps every few years.
This app is, without question, the worst one I have ever used. Crashes constantly, when it lets you in at all. I’ve tried to get in almost everyday this week, and only today did it let me log on instead of display some ‘this application cannot be used right now’ generic error that tells you nothing.
Touch ID is also completely useless, forcing me to use my pin or password every time. So I figure that if it isn’t going to work, then I might as well turn the feature off, right? Well you cant. Trying to select the toggle that deactivates the Touch ID option just locks you into an endless loop of asking for your fingerprint, without ever turning the feature off.
Save yourself the space on your device and just use the website instead. It’s shockingly bare bones information wise, but at least it works. Better yet, don’t use it at all (unless forced to do so by your employment benefits, obviously).
- PayFlex Systems USA, Inc.
- 41 MB
Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular,and iPod touch.
- Age Rating
- Rated 4+
- © 2018 PayFlex Systems USA, Inc.
With Family Sharing set up, up to six family members can use this app.