PayFlex Mobile‪®‬ 4+

This app is great in theory. When I first downloaded I was impressed and excited to use it. However, now that I have been using it my complaints are: the app is showing conflicting information about my account status. On the Home Screen under “To do” it has many purchases listed as “need to be verified”. But when you open the Individual purchase transaction, it says “no action needed, card purchase has been verified”. Ok so which is it?! Also, I have toggled and retoggled the “Remember me” switch on the sign-in screen so many times, but it NEVER remembers me. I have to enter my login info every time. This is so annoying. Especially when you switch screens just to check something and then switch back and have to login all over again. Also, under “Help” I sent an email about an issue I was having, and I have never received a response or reply or indication that it was received, nothing. I might as well have spent my time picking daisies because it obviously was a futile exercise and my email has been sent into a void. If that feature doesn’t work, why include it? Also this is just a recommendation not really a complaint, but under the “Manage” button, it would be nice if you could view your submitted claims, not just file a new claim. Overall, this app has left me frustrated and wasted my time. The idea is good, but they need to fix these issues to make it functional.

I am disappointed with my app experience. The first time I downloaded I could not be authenticated. The app showed my mobile number and email but it would not send a text or email. After getting that resolved I noticed each time I login I have to answer my security questions. Why is the app unable to remember my device. Now I tried turning in Touch ID but that for some reason has been unavailable for the last few days. Does anything security related in your app work? If you are unable to provide basic services I request that you abandon app development. It is far fasterand easier to just open a web browser. Unless you can make the app quick, easy and intuitive then you should stop devoting time and resources to app development. The only other way forward is outsource to a professional that can deliver a good user experience. Mine has been less than memorable.

Payflex is a terrible company and nightmare to work with. Their customer service is never able to provide any accurate information. I have been kept in the dark for months just so that they can make me ineligible for reimbursement for dependent care. I called the Payflex support and asked help with supporting documents needed for claiming dependent care expenses. I was persuaded not to submit the claim at that moment and instead file at a later date as apparently the last date for dependent care claims has been changed to end of May due to the ongoing Pandemic situation. And when I resubmitted at a later date, my claim was rejected and I am now told that the last date was never changed to May. I have now 2 claims from the month of March and May but Payflex is not willing to accept either. I have heard of daylight robberies but I have personally experienced how these companies can give you incorrect information to loot your money. It has been very stressfull to work with Payflex and they do not have the courtesy to have their supervisors call me or connect me to them even after I requested many times. Is their any federal agency reviewing these fraud companies and their practices?