PayPal - Pay, Send, Save 4+

I never checked PayPal reveals before I downloaded it. Someone told me about Paypal. I got it. I’ve had it for two years. Going on three. Never knew it has such bad reviews. It’s been good up until a few months ago. The only thing I don’t like about it, it gives you a estimated balance every time I go to the store now I have to check my balance and take off a few dollars to make sure I’m getting the right balance that’s annoying I never used to have to do that. I don’t know what’s so hard about posting peoples right amount that someone with the card. Another thing there’s no number to call and speak to someone live. paypal, you have to do better your big company your name is big peoples expectations of you are big you’ve been around for a long time live up to the name people give you. This is the reason why I downloaded the app without checking any reviews about Paypal, was huge live up to what you guarantee people for so many years, I trust you, Paypal, but with all these bad reviews, looks like you’re going downhill. you’re under cash app never had problems with Cash app. I use PayPal for online purchases and games. People told me Paypal was the best card for that other than cash app. PayPal is the next best thing don’t lose your reputation. Don’t you lose your business? get people who know what they’re doing to represent you and keep your good name.
From a customer who lives & want to see Paypal do better.

Update: it took me several attempts, but PayPal did finally investigate my case and found that the merchant was indeed at fault. PayPal issued me a full refund and I have begun using their services again. PayPal is a little more convenient to use at the point of purchase than credit cards, as it usually requires only a couple of clicks to make a purchase. If they will defend my rights as a consumer as well as credit card companies do, then I no longer have a problem using the app. This is not so much a case of buyer beware anymore. Just buyer, be aware…

My original complaint: I made a purchase using PayPal and I never received the merchandise. PayPal allowed the vendor to charge my card immediately, yet three months later I still had not received my items. PayPal did not help me get a refund. I had to open a time consuming dispute and PayPal ruled in favor of the merchant! The merchant provided a tracking number from China that said the package was delivered to the US (no more specifics were provided!) PayPal ruled in favor of the bogus merchant without any further investigating. Also, navigating the app and Website to complain involved a lengthy case of hide and seek. I recommend making purchases with your credit card instead of PayPal. Your credit card will offer you much better protection in a case of fraud.

I have an e-commerce shop that offers different ways to pay. All different payment methods, but PayPal, goes automatically into my account. PayPal will charge a fee for using them. Automatically put limitations if you’re a new account, until you give them all the necessary documents to prove who are and what you do. And even with those limitations taken off, they hold your money because you’re new. You can even be a long time customer but if you haven’t sold in awhile or some other silly reason, you’ll run into this problem as well. Not only will they keep your money, but apparently my product doesn’t qualify for their sellers protection program. So basically not only do I not get paid, but if the customer decides to claim they never received the package just so they can get their money back while keeping my product (because people like that do exist) or somebody did in fact steal their package, I’m left without pay, while suffering loss of products, and can’t be protected from it. And supposedly you have to check off their list of things they want you to do in order to receive those “privileges”. Also no customer is going to want to wait for you to get their money and then send the product. So I either have to have faith in this customer, send the product anyway ahead of time, and hope PayPal will release the money in 24 hours. That’s one way of getting your money faster, but it’s not even guaranteed. Terrible service.