Paysend: Simple Money Transfer 4+

Very KGB-like customer service, inadequate response on the issue.

I was using it just fine for the 5 first transactions. All of a sudden the “can’t verify your identity” started to come up on on the screen. I requested help from customer support chat option. Was told that the reason I am unable to complete the transaction is because they are having 3D verification upgrade in the system. I was recommended to add a new card. I did. Then I was recommended to add SSN and right away the account was blocked. A very rude explanation was that my SSN was not verified and I needed to submit the drivers license, photo, passport. I have never was serviced by a customer support representative at the bank in a such a rude manner. As if there was a KGB agent behind the chat demanding all the proof. I said that the origin of the issue was not my ssn but the system upgrade to 3D verification. I had requested to remove my SSN. In reply I heard that the identification team will get in touch via email. I requested to close my account and heard nothing back in re of the matter. Only that the team will be in touch. I had to google how to permanently delete the account. Deleted it. Yet, next day the identification team sent me email requesting passport, drivers license and photo.
In star review didn’t get posted, had to give it five,

Developer Response ,

Hello,

Thank you for taking your time to leave us a review. We are truly sorry to hear about what happened.
It'd really help us if you email us at success@paysend.com with the phone number associated with your Paysend account, so we could investigate the quality of the support provided by the team and check your account status. Thank you!

Best wishes,
The Paysend team

Works! Amazing!

I have to say, everyone in the small country of Belarus (it’s between Russia and Ukraine) pays bills and purchases items by sending money to a business’s or a person’s debit card. Kind of the complete opposite where, here in the us, business charge credit cards. This is the only app I found that worked, that could send money to a debit card instantly. Not just any debit card, but a Belarusian debit card, and do so instantly. So I could buy my Cousin Flowers for her birthday while she was in Belarussia. This is the only app that works after trying like 20 of them including Apple Pay and Google Pay, which require recipients to be in the same country. The flower shop received money directly to their debit card, which I still find weird as an American. Thank you PaySend!

Always having issues with verification.

I started using this app over a year ago, everything was fine from the start because I was still under $1,000 limit.
Things started going crazy when I went over that limit, I have to send funds home for my family upkeep, every time they make me send in my ID and even my bank info for some stupid verification, which I did at first. It took a while and my account was unlocked and then locked again because this app decided to stop accepting my bank card after a while year of transacting with them. They will not give me any reasons as to why they stop and I was forced to use another bank card. They eventually locked my account and asked me for a selfie of me, my ID and the card that I’m trying to use. They even went to the extent of asking me for my international passport which is really stupid. Why are you asking me for my life details?? I’m not a new customer, I have been using your app over a year and you have all my transaction history and I don’t know why you’re making life so difficult. All I want to do is send funds home for my family upkeep and you are making that impossible for me. This app is garbage, I don’t know the kind of customer service team they have set up in their office but they really don’t know what they are doing. You guys are really messed up.

Developer Response ,

Hello,

Thank you for your feedback. We are sorry about your disappointing experience.

Being a regulated financial institution, Paysend is obliged by the applicable laws and regulation to collect certain documents and information from you, including information about you, the transfer, and the recipient. Moreover, we provide a high level of security to ensure that your card is used by an authorized person and to protect you from potential fraudsters. Therefore, we often ask customers to send the photo of the card, however, always explaining how this photo should be taken – only the cardholder name, first six and last 4 digits of the card number should be visible.

Should you have any questions about this procedure, feel free to reach out to our 24/7 customer service team on paysend.com/help. We are always there to assist you.

Kind regards,
The Paysend team