PDFelement: PDF 편집,PDF 스‪캔‬ 4+

One minor issue

Love the app. One minor issue, but important for me: I’m having issues with adding an image to the pdf. I’m wanting to add a .png file with a blank background to the pdf, but whenever I insert it, a white background is automatically added and the white background cannot be edited out, despite it not being present in the original .png file. The same issue of the white background being there is present when importing a stamp as well.

Another workaround to this, for me at least, may be to insert a signature, but I’m unable to upload a signature; the only option to add a signature is to draw it on my phone.

Any help would be appreciated. Great app overall though!!

COMPLETE RIP-OFF!

This app seemed promising to begin with... and it really could be, if only they were not trying to rip-off their customers into purchasing more advanced plans (or plans they don't need!)
They do this I believe by once you made you purchase (example I purchased the year subscription, through my Apple account), I believe once an update happened, you will attempt to print or save a document without the watermark, and upon doing so it will request you purchase a new plan! You can select the refresh button, it will say refresh complete and then still demand a purchase of a NEW (MORE EXPENSIVE PLAN). If you try to select the plan you currently have (example, the yearly plan) it will say "you have already been enrolled in this plan." The truth is, if you have faults in your app, that take money from customers and give them ZERO product in return, that is STEALING! If this is an "app malfunction" then you should not have your app on the store with products / plans for sale. BUYER BEWARE.

개발자 답변 ,

Hi there, we are truly sorry to hear that you experienced issues while using PDFelement. Please update to the latest version1.2.4 of the PDFelement app as we recently released new features and bug fixes which should help resolve the issues you experienced. (Please don't uninstall the old version just update!!!)In case you are still having difficulty, please send us an email at customer_service@wondershare.com.Thanks for your support!

No customer support

I loved the app and purchased it. I had in mind to get a corporate license if they have one. I’m on day six and three emails sent to support. I have not received any sort of acknowledgment. The original problem stemmed from not being able to login on a second device. It says I have the wrong password. I do not have the wrong password. I use all of the same passwords for every app I use for business. However,I wouldn’t know if I accidentally entered in the wrong password because it only required me to enter the password once. There was not an option to confirm the password on the initial account setup. Trying to set a new password is impossible because I do not get the emails the app says it’s sending. Now, after being on the phone for 20 minutes waiting on a customer care rep, an automated voice came back and said no customer care rep is available at this time. I’m demanding a refund and do not recommend this program.

개발자 답변 ,

We're extremely sorry that you had to face such difficulties problems in customer service are not something we are known for. We may not be able to change the past but if you give us a chance, we will completely make it up to you. You may reach us anytime at customer_service@wondershare.com. We hope to resolve this to your benefit and earn you back.