pdfFiller: modifier pdf & docs 4+

This app did work great, not sure what happened

This app was great when I downloaded it 6 months ago, I started a new program in school and just needed as easy to use for taking notes in class on the I-pad I bought for school. Like I said at first (the first 5 months or so) it worked great exactly what I needed. Then a few weeks ago some of the notes I would take on lectures started getting erased where I put them and getting moved to the first slide of the presentation. This was not a big deal and I thought it was just a small glitch until this week. I had a presentation with 100 slides and took notes on most slides. Then I open the app today and all the notes are covering the first slide not a single note was left anywhere else in the entire presentation and I have no way to make sense of any of the notes or know what they meant. I might fail my exam now because of this. Very disappointed in app that did work very very well when I downloaded it! Not sure what kind of “updates” were made but it really ruined my studying.

Réponse du développeur ,

Thank you for giving us feedback. We are terribly sorry that you faced mentioned issues and we are fixing them at this moment. In case if you will face these or other issues again, please, address your complaints through direct message to our support team at support@pdffiller.com. We would be really glad to solve all your issues.
Looking forward to a chance to improve your impression of our service!

Loved this app - But the developer pulled a Shkreli

Update Update - They lied to me. They turned off the features again 30 days later. They claimed they had no record of my conversation and would not be grandfathering me in. It is a serious bait and switch. I’m an occasional user and if their pricing structure made any sense, I might even subscribe, but it’s ridiculously expensive and the updates are usually downgrades. They took a great app and completely screwed it up.

Update - after speaking with their responsive support staff, they agreed to let me keep the features without the need of a subscription. I appreciate that they honored the original agreement and grandfathered me in. As I said in the original review, this is a great tool. One more step towards paperless!

Original Review - This is a very comprehensive and integrated pdf editing tool. I have used it for over a year and it was my go-to for anything pdf related. I paid a flat fee when I purchased the app and thought it was a good value. With the last update the developer implemented a tiered subscription format ranging from $72/yr to $180/yr. WAY OVERPRICED...imo. In addition, I no longer had access to any of my features. I’ll just write off the flat fee I paid and move on to other, more reasonably priced apps. It’s really too bad, because I loved this platform.

Réponse du développeur ,

Greetings! We understand your concern and your feedback is really important for us to make your user experience as much sufficient as it should be. From our side we want to apologize for the inconveniences that you have faced. We would also appreciate it if you provided more details about your negative experience with PDFfiller in direct message to support@pdffiller.com Thank you for your patience and understanding. Looking forward for a chance to improve your experience with PDFfiller service.

Great customer service/support

This isn’t fully related to the app itself, more so for the actual website and company. In most cases for me, when I try to do “chat” support to ask a question via message chat, I never get a response or it’s automated and can not answer me. This was not the case with pdf filler, I am beyond satisfied with how quickly and responsive they are in their chat support. I had a stressful situation arise with my exam, I used pdf filler for, sending a blank to my professor rather than the filled out answers. I contacted them just to see if there was any way to view my time stamps in order to show my professor what had happened. I was hesitant using the chat support at first because of previous websites but who I spoke with responded within seconds and was able to help in any way they could. This made my situation 100 times less stressful and I am now interested in using pdf filler in the future. Highly recommend (: