Secure, easy, convenient, PECO’s free mobile app allows you to easily access and manage your residential or business account on the go. Get alerts, view and pay your bill, track your usage and more -- right from your smart phone or tablet. The mobile app makes it simple also to manage more than one account at a time. Plus, many of the app’s features can be viewed on your Apple Watch. Download the PECO mobile app today.
Key features of the mobile app include:
· Easy sign-in with your fingerprint or “keep me signed in” option
· Effortlessly pay your bill
· Report an outage
· Check your outage status
· View the outage map
· View your bill
· Check your balance
· View your account activity
· Manage your AutoPay and Budget Billing settings
. Report your outage without signing in
· View usage data and trends
· Compare your bills
· View your bill forecast
· Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
Resolved an issue where some users were unable to log in
Ratings and Reviews
Consistently unable to schedule a payment for a future date. The only process that works is “Pay Bill Today”. Also, there is no confirmation screen asking if you sure that this is the step you want to take.
If you don’t want a customer to schedule a payment for the due date, just say so. Don’t pretend that there is actually a choice to do that.
I was unable to post this review with the 1star rating I wanted to give. The same way I was unable to post a payment at a future date. System is rigged.
When it really counts it fails
Power is out due to the big Nor’easter. Last night I try to report my outage online. Says “can’t do this online, must download app”. I download app and try again. 1) lists 2 address for me to choose but the address text is blank. I pick one and success (I think) it takes me to my status page and says “Your power is on”. I click report outage and it says “Your outage is reported”. I go back and do the same thing for the other address listed because, remember, I can’t actually see the text on the list. I check an hour later and it says...”Your power is on” for both mystery addresses. So I repeat my steps to report again. I then check outage map in my neighborhood and it says “Customers affected, less than five.” !?!?!? Our entire neighborhood of 35 houses are affected, along with the street that leads to our neighborhood with probably another 20 houses on it! Anyway, this morning I check my status and, you guessed it, it says “Your power is on.” !?!?!? Neighborhood status on the outage map...yep, “Customers affected, less than five.” Unbelievable!!! Don’t force me use your app to report if it’s not going to work!!!
Beware of payment button on home screen!
I’ve been using this app for more than a year and overall have been very pleased with it. Today I opened the app to set up a bill payment and without much thought I slid the button under the words “to pay your bill slide here” Bam! My bill was paid! The problem is that I wanted to set up my payment, not pay it instantly. OK. I made a mistake— but there was no going back. I tried to cancel it on the app— couldn’t do it. I called customer service— couldn’t do it. A second person at customer service said I would need to call my bank to stop the payment. I strongly suggest that the app designers add a follow up question when you slide that button, such as: “Are you sure you want to pay this bill now?” It’s as if PECO is trying to dupe you into the bill ASAP.
With Family Sharing set up, up to six family members can use this app.