PEFCU Mobile Banking ٤+

I started this account to help me save for prescription medication‘s. My husband is on a transplant list. Every single employee at your call-center I have spoke with has been beyond helpful and I am so grateful for that! Very kind, patient, considerate and go above and beyond with my request and questions. As a new member everything’s is pear-shaped until you become comfortable with the way things work so I am very appreciative for all the help that’s given to me.
- Jenny Reed

We're happy to hear you've had a great experience banking with us!

If there was a star for zero that’s what I would rate this application. You have many more steps To do any kind of transaction. The accounts page is too cluttered compared to the other version. If I had several accounts I would have to scroll to see them all also compared to the other version. So far I have seen no great benefits by switching to this new application and in fact have difficulty moving aroundTo do what is needed when I log on. Every page is cluttered. This was a big mistake on your part by choosing a new application for our mobile or home banking. Then I went to pay a bill and it said it couldn’t verify my identity. So I called the support number, oh but it’s not open on the weekends. So I had to go to the Payee website and make my payment from there because now I’m locked out for no reason. It’s not like I made one or two tries. I logged onto the mobile app and then selected pay bills, got ready to pay my bill and hit enter and was told I was locked out because it could not identify me . Excuse me? How could it not identify me when I just logged in to mobile banking? Please unlike my account on bill pay so I can pay the rest of my bills and they better not be late because of this problem. You also need to find out why this is happening.

We apologize for the experience you've had with our updated mobile. For assistance with bill pay, please contact us at +18002266673 for further assistance.

Absolutely terrible customer service. I never thought my bank. I’ve been a member for at least 15 years would not even call me to inquire about the loan. I have the buyers order I put $8000 down. My credit is good.. I have two paid in full cars. I have $4800 in credit card debt. No phone call no nothing no email telling me I have been denied. I found out by going on the Pefcu website to find out.

Our apologies you did not receive direct follow up regarding your application. Please know this review reflects our mobile app. We will share you feedback with the appropriate teams. For more information on the status of your application you may call our Member Contact Center at +8002266673.