PenFed Mobile 4+

I use the app often and previously found it quick and easy. I now find that the app often freezes and in most cases requires removal and reinstalling. Secondly, the app is limited in one important feature. Specifically, it should support searches for specific transactions. Sometimes, particularly while traveling access to a computer and the full version is limited so one must rely on the app to review account details. Lastly, the remaining and available balance can be confusing. I know it is intended to show the difference based on pending transactions but some of those are days apart or made by others on the account.

App is terrible, constantly freezes and closes, 99% of the time I have to log in on their website to do anything.
This whole company is really behind in banking technology. I really hate to leave this review but I don’t want anyone else suckered into this bank. I had a small loan with them for credit building purposes because I heard they were such a great bank. Every month I log in to try to pay my bill & every month my external account does not show up. I end up having to pay over the phone & they will charge enormous late fees. My payment was $10 and I was charged a $40 late fee! Every month I’m told to try again linking my account. I try and it won’t let me make payments. I finally spoke with someone yesterday who told me my account “is not eligible” for ach transfers. I.E : I cannot pay my bill. I was trying to pay it off to get away from these people but they literally would not take my money. She told me I had no other option but to mail a paper check. I don’t even have a checkbook! Who uses checks still? I’m convinced they drag this out every month to be able to charge a late fee. It’s really disheartening that this is a bank made for our servicemen and women. I’d hate to think they are taking advantage of others the way they have me but I’m certain I’m not the only one. Stay far, far away from this bank if only to save yourself the aggravation of a bank stuck in the last century.

I've been a customer with PenFed for over two years now. I was impressed with them until most recently, now I'm considering banking somewhere else. It's very unfortunate because I just opened a couple CDs with this bank.

I have been unable to deposit checks to my checking or savings account for several weeks now. Every time I select "Deposit" it buffers and then kicks me back to the main menu with the error "You are currently ineligible for this service." No other description or reason why I suddenly can't deposit checks remotely. I sent a message in the app that has apparently gone unnoticed as well. I would try calling but they really haven't been very helpful in the past.
The mobile check deposit error is extremely inconvenient because there are no PenFed locations in my area so I'm stuck with checks I can't deposit right now. I also have never had issues with this before now, so I don't know why it's suddenly stopped working. I've updated the app several times and reinstalled it at least twice now. The error persists. A fix would be nice, but I'm losing hope here.