Penloop 17+

Wonderful App, excited for the future

Seeing this app recommended on other forums and decided to try it out and was not let down. If you are looking for an all-in-one notes, reminders, events app this is really worth checking out.

Beautiful app, inconsisent performance

I love this app. It's beautiful and easy to use, but I have all kinds of problems getting it to save my data to iCloud and to refresh. For some reason, if I open a space I created on my iMac on my Macbook, I can't get the two to sync. Over the last week, I've lost three entries I mad on my Macbook. They just vanished. Too bad. It's such a great app.

Ответ разработчика ,

Hi theshippingnews,

Thank you for sharing your feedback on our app. We’re really glad to hear that you appreciate its design and usability.

However, we’re truly sorry to learn about the syncing and data loss issues you’ve experienced. We understand how frustrating it must be to lose important data, and we want to assure you that we take this very seriously.

Although our testing team didn’t encounter these issues, we are committed to investigating them thoroughly. Our app uses a file-based system, similar to how Word or Excel documents are stored on cloud services like iCloud Drive. This approach offers several advantages, including enhanced privacy and independence.

With a file-based system, your data remains in your control without relying on external servers. This means no one else can access your data, and you retain full ownership and security of your files. Additionally, should the app ever be discontinued, your files will still be accessible and usable as they are stored locally on your devices. This ensures that your important data remains safe and within your control.

However, like with any file-based system, it’s crucial that the file transfer is fully completed across devices before making further changes. If changes are made before syncing is complete, it can lead to issues like data not being saved correctly or entries disappearing.

To help prevent this, our app automatically backs up your data, much like saving previous versions of a document in Word or Excel. These backups allow you to recover earlier versions if needed, and you can export them to restore any lost entries.

We recommend ensuring that the syncing process is complete before making additional changes to avoid these issues in the future. If you encounter any difficulties or need help with exporting previous versions, our support team is here to assist you every step of the way.

Once again, we apologize for the inconvenience this has caused. Your feedback is invaluable to us, and we’re committed to making the necessary improvements to enhance your experience with our app.

Thank you for your understanding and continued support.

Isariya Y.
Penloop Support Team