+ Bug on CALL button action in Location listing page is fixed
Ratings and Reviews
Photobooth does not work & bring back the old loyalty program
A while ago, went to Penn Station & tried to use the app. Would not let me use as I had to update. Would not update at that time. I asked if I could still get rewards & an employee told me there is a new feature on the updated app... photobooth. I was told, all you have to do is take a photo of receipt & submit. Sounds simple? It wasn’t. Took several emails back & forth to customer support, sending another photo of receipt & various other things. Finally, after 3 weeks, I received my lemons.
Now...the loyalty program. The old
program, for each 25% increment, you would get a free fry, cookie or lemonade and continue on with building rewards. When you reached 100%, a free sub. Now you lose “lemons” with each reward redeemed. I really like Penn Station but it is getting to be pretty expensive to eat. And now you have loyalty program that gives you even less.
Developer Response ,
We are so sorry to hear you have been having issues with the app. Although your experience had been unpleasant, we appreciate you taking the time to share your feedback and we are always striving to improve. If there's anything we can do to improve your experience, please email us at firstname.lastname@example.org. Thank you for your loyalty!
- Penn Station Subs
Not what I expected.... (in a good way)
I was initially put off by of the negative reviews of this app. I’ve ordered through their website before (no major problems), but just downloaded the app today... I must say, it worked flawlessly for me! It let me use my rewards points for a free fry, didn’t give me any error messages, let me see the current month’s specials... etc.
I’m not sure why other people seem to have such problems with this app. I don’t normally write reviews, but I felt I should defend this app’s horrible reputation. Thanks PS, I’ll continue to be a loyal customer! :)
Absolutely does not work
So after seeing the hype for the app in my local shop I decided to download it for the rewards. Unfortunately I failed to read the reviews first. My fault. But this app is a true waste of storage space. No online ordering (although the website says it's being worked on...), the cashiers have no idea how to use it and I've been told "you don't have to use the app" or things of that nature by the fine folks working the register who have no clue what it's about and just want to move on to the next customer. The app supposedly generates a unique barcode for each use but it rarely stays up long enough to wait through the line and then crashes before generating a new one so you back up the line trying to get it to work. Maybe frustration is the key here. If so, job well done. I've accumulated zero points after multiple visits. Oh, and I never got the "free 6 inch sub" for signing up as is advertised. This app should seriously be pulled off the store until it works and employees are trained on it.
With Family Sharing set up, up to six family members can use this app.