Pentair Home 4+

At first I was livid that they kept pushing the new app only for it to completely take my system offline. For a few days we had no ability to use our spa. I finally went into our pool shed where the main box is housed and did it manually. That was still crappy but at least we could go in. I text my pool install guy but no response. I’m assuming because everyone was messaging him. I emailed Pentair about the issue and they did respond in a timely manner. I had to close out the app completely and reload it. The system was live again and working!!! The new app is different but all the features I had on the last one I have now. I’m happy everything is working now !

Hi, We appreciate your positive rating and your choice of our app! It's fantastic to hear that our support team was able to assist you promptly. Providing a seamless experience with our products is a top priority for us. If you have any more questions or need further assistance, feel free to contact us at HomeAppSupport@pentair.com. Your satisfaction is our primary focus, and we're here to assist you.

Not sure how this app is rated so high. It essentially turns lights on and off. The app lags when you ask it to do something and this is especially annoying when something goes wrong.

I own 2 Pentair IntelleBrite lights, 3 MagicStream Laminars and a Color Sync Controller. Simple, but really expensive where I live.

As part of the set up (we’ve owned it two weeks) the pool company came out to make minor adjustments, turned the power off for whatever reason, and now the lights are out of sync. Also the Solenoid Thumper stays on for every program - and it is LOUD.

Here’s the problem, the only way to fix these problems requires toggling the power off and on, in rapid succession, multiple times within 30 seconds. This is impossible to do because both the app and the controller lag when you try to turn the system off and on.

Why doesn’t the app or controller take what you have into consideration and just have a Solenoid Thumper Off/On button?

Why doesn’t the App have a Sync Lights button?

I find it hard to understand why a simple light switch that’s been around for decades or an old version of their own controller can solve these problems, but a brand new system - that was created by the same company, has no simple solution.

When you set up the app, it asks you questions about your pool and your location. I now see this is done just to see you things in the future, not serve your needs. Super disappointing.

Hi, just wanted to follow up with you on this review. Can you please let us know if there's anything else we can do to help? We can be reached at homeappsupport@pentair.com. We're here to help ensure your experience with our app is smooth and enjoyable. Your updated review can help other users and provide valuable insights. Thank you for your continued support.

I must admit. I thought this app was not going to work well, so I hesitated to even switch over; of course I would eventually not have an option.😂 Having said that, I am quite impressed with the app. I had no problems with getting all my systems working. In fact, the new app’s responsive time to the equipment is far superior to the previous version. I personally think it’s a cleaner look and very intuitive. Like in everything, change can sometimes be frustrating, but in the end is always necessary to propel ideas, and to improve the functionality of future equipment. Just as I was hard on Pentair when they took me through their “first testing app” I will also be just as complementary with the success of this updated version. Thanks for all of your work to make these changes. I hope others out there that are having some issue will hang in there and try to be patient. 😌

Hi, just wanted to follow up with you on this review. Can you please let us know if there's anything else we can do to help? We can be reached at homeappsupport@pentair.com. We're here to help ensure your experience with our app is smooth and enjoyable. Your updated review can help other users and provide valuable insights. Thank you for your continued support.