Peoples Bank PEBO 4+

Not as good as old app

This app is still a quick way to check your account balance and do transfers (when it’s working) but the old app worked great, this app does not notify me after a purchase and constantly has errors where I can’t access my account or even displays my balance incorrectly. Hey at least they put a banner at the top letting you know that they know it’s not working, hopefully improves over time but had it for almost a year since the “new better app” and I have been pretty disappointed with the quality and accessibility and major flaws.

App is not stable!

This app fails at least once a week. I have to reinstall every time to get a few more days of functionality and then it crashes again. The old app worked perfectly for me over several years; this version has never worked properly. Calls to the bank’s IT department resulted in the following advice: “Just delete and reinstall.” Typical IT answer! My advice to IT: Fix the #%+& app or go back to old one. (Won’t let me send the review without a nickname and every one I choose is taken.)

Response to developers’ comments/requests: iPhone X; running latest version iOS; not using a VPN. Instability possibly related to face ID log on function. I stopped using face ID log on after posting the original review and have experienced much better app performance. Face ID works well on the other apps with that feature, so I still suspect the glitch lies somewhere in the Peoples Bank app.

Developer Response ,

Thank you for the feedback. We would like to look into this for you as this seems to be a unique potential issue. What iPhone version do you have and does it have the latest software? Are you using a VPN?

Hate it

This new app is trash. You can’t see where money has been sent to unless you open the whole debit. Push notifications don’t work anymore. I have deleted and reinstalled the app 4 times now. I want to know when money is taken out immediately like the old app in case of fraud. Getting tired of having to reinstall every other day to get my information that an old app had no problems doing. Save yourself some headaches if unhappy customers and bring the old style back.

Update: so now I have to down load an app for my app so I can get notifications when my card is used? This is ridiculous. I’m about to leave this bank. Old app had nothing wrong with it, this one should have never been rolled out unless everything worked correctly. This is peoples money not a Facebook account.

Developer Response ,

Thank you for your feedback. We are constantly working on improving this app and appreciate your patience as we work to add functionality such as debit card on/off and purchase notifications. In the meantime, SecurLock Equip app offers purchase notifications and ability to turn on/off your debit card. A link to the app is available on our website.