Petco: The Pet Parents Partner 4+

There’s certain things I find difficult about your app and others that are relatively easy. It’s hard to separate them but I would really like to eliminate pet foods in the filter as opposed to having to choose 1000 different options or possibly swipe left or right to eliminate individual choices because while my cat likes a certain brand of food he doesn’t like some of its options and I wish that Petco learned that about my cat and offered me only the flavors he cares about or the brands that I prefer and not try to push me towards everything in the store. On the grooming side I wish that for certain small appointments you simply say that the store Hass to be contacted because it’s usually that you hunt around for 20 minutes and then finally conclude that must be what the issue is. I also think your ad on services are insanely expensive so while you think that you’re going to spend $30 on a service you realize that’s just the add-on portion. I’d rather pick the particular things that my dog needs done and then if I compile enough of the list maybe you give me some sort of volume discount but I’d like to tailor that way more than just picking a package (buy two more services today and get a 20% discount type thing, or congratulations! You get one free service today! Pick between…..

Hello CCEP, thank you for your feedback, and we apologize for your inconvenience. We continuously strive to provide the best user experience and improve our performance. We will note the areas you mentioned: Filters based on favorite foods / brands and grooming recommendations. We appreciate the your comments in this regard. If you have any additional recommendations or preferences, please reach out to us at MobileAppCustomerService@petco.com with additional details (email, areas you want to be enhanced, preferences, etc). Thanks!

The app is functional, it does what you need it to do in terms of the basics. I.e.keeping your pets profile, keeping track of food and grooming history, This works!
However, upon entering the app it’s not automatically opening up to your acct, I wish that would be automatic instead of having to re-enter information (Yes… I’ve tried “Save my login” it doesn’t work…. Secondly, when ordering medication’s the list of vet clinics is small, it doesn’t even have all of its own Petco locations, which is crazy to think about because it’s the Petco app! I needed to re-order medication’s for my dog and the clinic that she goes to and member at with a monthly subscription is not even listed on the app when it’s a Petco Vetco clinic itself! What?? so I ended up having to put the nearest Vetco clinic, hoping that they might just have a general inquiry record because I can’t even enter the information manually. If it doesn’t populate, there’s not even a manual option? Why not…. Makes no sense to me anyway.
Lastly, I do think the app might have a few bugs, sometimes the app just freezes and closes on its own or he just keeps on, spinning and spinning when you get a command or a certain function that you tap on. I restarted the phone and Re-downloaded the app with no improvement. It’s kind of a hit or miss sometimes with Petco :( like I said, it’s functional for the basics.

Hi N8, thank you for the detailed review here -- this is what helps us get better! We would greatly appreciate if you reached out to us by email at MobileAppCustomerServices@petco.com to get connected to take a look at your account to see whats going on here, especially with your sign in frustrations. Additionally, we have a private customer group that provides feedback and gets early access to app updates and new features that I think you might be a good fit for. If you would be interested in participating in this please let us know and we can provide more info.

I love the Petco app, I like how it’s layed out, it makes it easy to find things quickly or to browse if I’m not looking for anything in particular. I really like having all the Petco services(grooming, vital care, etc) consolidated into one app instead of separate apps. The barcode scanner is also very handy, as it allows me to always check if Petco is offering a competitive price, and they almost always are. Plus, keeping track of my rewards online is super convenient.

However, I have one small grievance: Should your pet pass away, the only option you have is to “remove them”. Call me a sentimentalist, but it feels wrong to ‘delete’ my pet, like I’m ‘deleting’ her memory. It would be really nice if there was some sort of “memorialize” option—like Facebook profiles have for people who have passed.

Because it gets hard when I get a notification saying “Hey, looks like you haven’t bought any treats for Flora in a while” when we had to put Flora down less than a year ago, or reminders that her vaccinations have expired. I know I could just click “remove pet” but I can’t bring myself to. It would be nice to be able to just archive her somehow.

Hello, Thank you for your suggestion and I am sorry for your loss. We continuously strive to provide the best user experience. Please stay tuned for future updates as we are looking into adding Memorial Feature. We truly hope you will give us another try. Thanks!