Petco: The Pet Parents Partner 4+

Grooming, Training & Shopping

PETCO Animal Supplies Stores, Inc.

    • Free

iPhone Screenshots

Description

The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores.

GET IT TODAY
You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car.

PERSONALIZED TO YOUR PETS
Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet.

Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life.

BOOK GROOMING APPOINTMENTS AND GET REWARDED
Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, join the Petco Grooming Perk program and get rewarded for making your pet's health a habit. Need to rebook, reschedule or cancel? You can do that in the app as well.

PERSONALIZED SHOP
Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier.

PALS
With the app it's easy to track and redeem your Pals rewards.

What’s New

Version 7.9.1

We’ve improved your app experience by fixing a few bugs.

Ratings and Reviews

4.8 out of 5
206.5K Ratings

206.5K Ratings

CCEP ,

App is good for most

There’s certain things I find difficult about your app and others that are relatively easy. It’s hard to separate them but I would really like to eliminate pet foods in the filter as opposed to having to choose 1000 different options or possibly swipe left or right to eliminate individual choices because while my cat likes a certain brand of food he doesn’t like some of its options and I wish that Petco learned that about my cat and offered me only the flavors he cares about or the brands that I prefer and not try to push me towards everything in the store. On the grooming side I wish that for certain small appointments you simply say that the store Hass to be contacted because it’s usually that you hunt around for 20 minutes and then finally conclude that must be what the issue is. I also think your ad on services are insanely expensive so while you think that you’re going to spend $30 on a service you realize that’s just the add-on portion. I’d rather pick the particular things that my dog needs done and then if I compile enough of the list maybe you give me some sort of volume discount but I’d like to tailor that way more than just picking a package (buy two more services today and get a 20% discount type thing, or congratulations! You get one free service today! Pick between…..

Developer Response ,

Hello CCEP, thank you for your feedback, and we apologize for your inconvenience. We continuously strive to provide the best user experience and improve our performance. We will note the areas you mentioned: Filters based on favorite foods / brands and grooming recommendations. We appreciate the your comments in this regard. If you have any additional recommendations or preferences, please reach out to us at MobileAppCustomerService@petco.com with additional details (email, areas you want to be enhanced, preferences, etc). Thanks!

Infekshunus ,

Big Fan of This App, but One Complaint

I love the Petco app, I like how it’s layed out, it makes it easy to find things quickly or to browse if I’m not looking for anything in particular. I really like having all the Petco services(grooming, vital care, etc) consolidated into one app instead of separate apps. The barcode scanner is also very handy, as it allows me to always check if Petco is offering a competitive price, and they almost always are. Plus, keeping track of my rewards online is super convenient.

However, I have one small grievance: Should your pet pass away, the only option you have is to “remove them”. Call me a sentimentalist, but it feels wrong to ‘delete’ my pet, like I’m ‘deleting’ her memory. It would be really nice if there was some sort of “memorialize” option—like Facebook profiles have for people who have passed.

Because it gets hard when I get a notification saying “Hey, looks like you haven’t bought any treats for Flora in a while” when we had to put Flora down less than a year ago, or reminders that her vaccinations have expired. I know I could just click “remove pet” but I can’t bring myself to. It would be nice to be able to just archive her somehow.

Developer Response ,

Hello, Thank you for your suggestion and I am sorry for your loss. We continuously strive to provide the best user experience. Please stay tuned for future updates as we are looking into adding Memorial Feature. We truly hope you will give us another try. Thanks!

Olineckan ,

Ruh-oh

I don’t want to say this app is the worst but it’s becoming very useless. If I want to check on my repeat delivery I get the “ruh-oh! Something went wrong” message. Same when I want to look at food, litter or car stickers. With 7 cats we get repeat delivery every two weeks and sometimes we need it more frequently so we change it to “ship now” With the app it’s NOT possible when I can’t even open my orders.
If I want to add something to my repeat delivery it gives me an option to add it to one that we have set for every 6 months instead of this that should arrive every two weeks.
I don’t know if this is related to the app but our repeat delivery was scheduled for 5/4. Today is 5/10 and the order is “ready to go” and this is not the first time it happened.
When we needed a prescription food for one of our cat it was “ready to go” for over a week. After contacting their customer service they replaced the order. This new order never arrived and after contacting them again they said that it’s out of stock. But nowhere in the app we could see that our order is delayed because of this issue.
I like Petco’s Pals Reward program and they used to send us a coupon for their birthday but that’s not happening anymore. With 7 cats we do need a reliable pet store and unfortunately Petco is not one of them anymore. Their customer service is good with some very nice employees but I can’t contact them every month about something. If I order something I expect it to be delivered.

Developer Response ,

Hello, Thank you for your feedback and we apologize for your inconvenience. We appreciate your detailed explanation. However we'll need additional info to address your issues. The birthday emails should still be going out, please include your pet names with the additional information. Please reach out to us at MobileAppCustomerService@petco.com with additional details (email, iOS Version, iphone model, item name / SKU of out of stock items, store location, items that are on repeat delivery, etc) so we can further look into this. We hope to hear from you soon. We'll do what we can to make this right. Thanks!

App Privacy

The developer, PETCO Animal Supplies Stores, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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