iPhone Screenshots

Description

The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores.

GET IT TODAY
You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car.

PERSONALIZED TO YOUR PETS
Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet.

Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life.

BOOK GROOMING APPOINTMENTS AND GET REWARDED
Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, join the Petco Spa Club and get rewarded for making your pet's health a habit.

PERSONALIZED SHOP
Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier.

PALS
5% back and a lifetime of love. With the app it's easy to track and redeem your Pals rewards.

What’s New

Version 6.0.1

The All New Petco App: The simple way to manage your pet’s health and wellness

- Right Food Finder, a new guide to the best food for your dog, with no artificial ingredients
- Now the app alerts you when your pet is overdue on care needs, like a vaccination or flea meds
- We no longer sell shock collars. Support the Stop the Shock movement by booking a positive dog training class (in-store and online)
- Join our new Vital Care membership - an annual program to support the overall health and well-being of your pet
- All wrapped in a shiny new design!

If you love this pupdate, please leave us some feedback!

Ratings and Reviews

4.7 out of 5
95K Ratings

95K Ratings

jamesmckee ,

Some Suggestions

Happy to see this app continuing to evolve. I still think creating the pet family isn’t user friendly.

When I select the grooming service, the drop down menu prompts me to select my dog. One of my dog’s name appears twice and there’s no option to edit/delete. It doesn’t seem tied into the dog/cat family feature (although it seems that it should).

Ability to make an appointment for multiple pets in one session would be ideal rather than getting a message that states I have to call the local store to book an appointment for multiple pets.

Ability to select more grooming options like just nail trim and buffer. Currently the app requires the user to also get a bath. One can call the store (or just walk in) for a nail trim but that option as a stand alone service doesn’t exist in the app.

Also would like to see improved filter capabilities. User should be able to select a category and then filter further to see items in that category available at a user-defined store/location. As it works now, the user can select to filter by availability and choose “in store” and that seems to be an option of “generally being available in Petco stores” because I found that it would show it was not available at my local store even though I filtered to in store via the availability filter.

Developer Response ,

Hello James, Thank you for your suggestions. We continuously strive to provide the best user experience.

Grooming - For the pet that appears twice in the drop down menu, can you give us more details so we can possibly merge/delete the duplicate one. You can reach out to us at MobileAppCustomerService@petco.com.

Grooming - Booking appointments for multiple pets and non bath related visits- We've passed along this suggestion, please look to future updates as we enhance the booking experience.

Filtering - Products shown by store - This is a great suggestion, we've also notified the specific team of this enhancement.

Thank you for shopping at Petco!

MBKmused ,

😬😬😬

I put a rush on my order so I could get my house set up in time for my dog’s adoption. Got an email the next day saying that my stuff would be showing up on Friday. Adoption is on Tuesday. I checked multiple times to make sure I chose next day delivery on the app. Also, the app does not make it very easy to change your items from delivery to in-store pick up. In fact, none of the items I chose to pick up in store actually made it there. Everything went in the box that was being delivered four days late. It took 30 minutes of holding to get on the phone with a person in customer service. I ended up having to re-order everything a second time in order to get it in time for my dog to come home. The person I was on the phone with said she was adding multiple coupons to my account In exchange for the inconvenience, but those haven’t shown up yet.

Also, the digital inventory does not match the actual inventory of a store. I was collecting barcodes at my location to create my shopping list, and it would tell me that the item wasn’t available in the store, even though I was looking at that item. In the store. So I can foresee that making pick up orders super inconvenient. Overall, this app has caused me to be pretty stressed out for most of my day. Hasn't been super kind to my bank account today either.

Developer Response ,

Hello, This is an unfortunate series of events and we truly apologize for your inconvenience. Please reach out to us at MobileAppCustomerService@petco.com with additional details (email, address etc) so we can further look into your issue and make sure this gets resolved quickly. We hope you will give us another try. Thanks!

Kenzie N ,

What in the world?

I placed an order for cat food to be delivered every three months. I entered my address, phone number, card number, and everything correct. It even gave me a confirmation email and everything was fine. My card was charged the right amount. A little while later, I realized I needed the cat food every four months instead of three. So I went to change it and the app glitched. A couple hours later I get another outrageous charge on my card so I call customer service. Customer service sounded like they were throwing a party in the background so loud that I couldn’t hear my representative without shouting. Apparently my phone number was a bunch of 1’s, my address was 123 Street, and my email wasn’t listed. We got that sorted out and I was refunded the money for the glitched second order. I got several emails telling me different things on my account were changed. I honestly don’t know if I will be getting my bag of cat food at this point. The surplus of emails confused me. I don’t want to have to call the center again, and I’m pretty disappointed with the app. Next time I’ll try a computer because these developers don’t know what they’re doing. Or I’ll just resort to chewy. Their prices are a little more expensive, but I bet their app actually works.

Developer Response ,

Hello Kenzie, thank you for your feedback and we apologize for your inconvenience. We will look into your issue and use this input to provide a more seamless experience for managing your repeat delivery. Please look for future updates as we are continuously enhancing our app. We truly hope you will give us another try. Thanks!

Information

Seller
PETCO ANIMAL SUPPLIES STORES, INC.
Size
118.1 MB
Category
Shopping
Compatibility

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages
Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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