The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores.
PERSONALIZED TO YOUR PETS
Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet.
GET WHAT YOU NEED TODAY
You can buy in the app then pick it up at over 1,000 locations across the US.
BOOK GROOMING APPOINTMENTS
Pamper them - use your pet's profile to easily book a grooming appointment. Petco Certified stylists don't just do their job, they love their job.
Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier.
5% back and a lifetime of love. With the app it's easy to track and redeem your Pals rewards.
Petco has set new nutrition standards! Want to switch? We can help!
Check to see if your product, including existing repeat delivery, meets our new nutrition standards and shop our recommended replacement.
If you love these updates, please leave some feedback and let us know!
Ratings and Reviews
As an employee the app is amazing to use to find products easily online for my customers! There needs to be an option for BUY ONLINE PICK UP INSTORE on the app. It is very important to help our customers to find the products available at another store if not available at the current location they are in. PALS REWARDS: on the app it now only gives you the option to load only which sometimes does not work. Under the pals rewards column it needs to give you a “load” or “barcode” option so you can show the barcode of the reward on your phone. This option will make check out experience better and easier for customers. The app needs to have an option to add the rewards card into Apple Wallet. Petco stores do not give out physical reward cards anymore and this will help customers at checkout when it is on their mobile device.
I put a rush on my order so I could get my house set up in time for my dog’s adoption. Got an email the next day saying that my stuff would be showing up on Friday. Adoption is on Tuesday. I checked multiple times to make sure I chose next day delivery on the app. Also, the app does not make it very easy to change your items from delivery to in-store pick up. In fact, none of the items I chose to pick up in store actually made it there. Everything went in the box that was being delivered four days late. It took 30 minutes of holding to get on the phone with a person in customer service. I ended up having to re-order everything a second time in order to get it in time for my dog to come home. The person I was on the phone with said she was adding multiple coupons to my account In exchange for the inconvenience, but those haven’t shown up yet.
Also, the digital inventory does not match the actual inventory of a store. I was collecting barcodes at my location to create my shopping list, and it would tell me that the item wasn’t available in the store, even though I was looking at that item. In the store. So I can foresee that making pick up orders super inconvenient. Overall, this app has caused me to be pretty stressed out for most of my day. Hasn't been super kind to my bank account today either.
Developer Response ,
Hello, This is an unfortunate series of events and we truly apologize for your inconvenience. Please reach out to us at MobileAppCustomerService@petco.com with additional details (email, address etc) so we can further look into your issue and make sure this gets resolved quickly. We hope you will give us another try. Thanks!
What in the world?
I placed an order for cat food to be delivered every three months. I entered my address, phone number, card number, and everything correct. It even gave me a confirmation email and everything was fine. My card was charged the right amount. A little while later, I realized I needed the cat food every four months instead of three. So I went to change it and the app glitched. A couple hours later I get another outrageous charge on my card so I call customer service. Customer service sounded like they were throwing a party in the background so loud that I couldn’t hear my representative without shouting. Apparently my phone number was a bunch of 1’s, my address was 123 Street, and my email wasn’t listed. We got that sorted out and I was refunded the money for the glitched second order. I got several emails telling me different things on my account were changed. I honestly don’t know if I will be getting my bag of cat food at this point. The surplus of emails confused me. I don’t want to have to call the center again, and I’m pretty disappointed with the app. Next time I’ll try a computer because these developers don’t know what they’re doing. Or I’ll just resort to chewy. Their prices are a little more expensive, but I bet their app actually works.
Developer Response ,
Hello Kenzie, thank you for your feedback and we apologize for your inconvenience. We will look into your issue and use this input to provide a more seamless experience for managing your repeat delivery. Please look for future updates as we are continuously enhancing our app. We truly hope you will give us another try. Thanks!
With Family Sharing set up, up to six family members can use this app.