iPhone Screenshots


Submitting a claim and getting your money back is faster and easier than ever.

Now you can:
-SETUP DIRECT DEPOSIT: Just enter your debit card information into our secure system.
-AVOID MESSY PAPERWORK: Take photos of important documents and easily submit claims
-TRACK CLAIMS IN REAL-TIME: Track your claim status and find out when you’re getting paid back.

It’s Petplan made easy.

What’s New

Version 3.1.1

Bug fixes and enhancements to make Petplan even easier.

Ratings and Reviews

1.8 out of 5
73 Ratings

73 Ratings

Fishmonkey1979 ,

Kill Leo

Leo is annoying and unnecessary. Also it feels so condescending— we’re adults, we have sick animals snd it’s just the wrong tone.

Uploading documents does not work — and if the upload is tried, it is unsuccessful and then the app stops responding. Photos work but I am not photographing 20 pages of medical records! Also not practical for discharge summaries etc.

I really like Petplan but not this app!

Developer Response ,

We’re so sorry about your recent issues with our app. But we wanted to let you know that we just released a new update that should make our app faster and easier to use. If you still have problems and need help filing a claim, please email us at help@gopetplan.com. We’re always working hard to make our app better, so check back weekly for the latest updates.

Pigglette69 ,

New App Horrific, Insurance Fantastic

New App is a joke. Loose the Leo interface, it annoying and usually covering something useful. Half the features don’t work, like updating your pet’s info. You can fill it in and pick a photo from your library, but it doesn’t load the photo or save the information. The original App worked just fine on a iPad even in landscape mode. The last Version wouldn’t work at all and the response was use a iPhone, computer, or phone. This one works somewhat, and if it somehow pops into landscape you can’t see the bottom. Like other reviews I give the application 1 star and PetPlan 10 stars.

Update: Used the latest update and it was very improved. All the features worked to make my entry without issues. The only reason it’s not five stars, is it still doesn’t do landscape on iPad. Guess it’s my issue for not living on my phone.

Developer Response ,

We’re really sorry to hear about your experience. We just released an update to our app that should fix the bugs you’re experiencing. If you’re still having issues, please let us know at help@gopetplan.com. We’re always striving to make improvements, so check back for weekly updates in the immediate future.

danielle aubrey murohy ,

Terrible app

I try to submit, it appears that it has but it didn’t. I spend more time on the phone with pet plan when I should be spending time with my dog while he still has time. It’s frustrating! Horrid app!! I’ve been a petplan client for a long long time and 7 dogs are covered. It’s just ridiculous having to keep following up!! The old app was so much better. I also agree with another user that the app is condescending. Go back to the old app !! It worked !! When you are dealing with be buried in thousands of dollars of debt during a pandemic so that you can have more quality time with your loved pet but you are spending so much time on the phone to get claims assigned so you can afford the next treatment.

Developer Response ,

Hi Danielle, thank you for being a member of the Petplan family. We’re sorry about your experience with our app and any frustrations caused. We just released an update that should help it run faster. If you still need help with your claim, please send us an email at help@gopetplan.com. We’re always releasing new updates, so don’t forget to check back weekly.

App Privacy

The developer, Fetch Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More


Fetch Inc.
52.6 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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