Fetch by The Dodo 4+

Pet Insurance

Fetch Inc.

Designed for iPhone

    • 4.5 • 3.3K Ratings
    • Free

iPhone Screenshots

Description

Fetch by The Dodo offers the most comprehensive pet insurance for cats and dogs. We cover treatment for more types of injuries and illnesses than anyone else, while also including what other providers charge extra for or don’t cover at all. Our one simple plan offers coverage for sick-visit exams, treatment for every adult tooth & gums, breed-specific issues and alternative & holistic care.

When you download the Fetch app, you’ll be able to:
- EASILY SCAN DOCUMENTS TO FILE CLAIMS FASTER: Take pictures of invoices and medical records with multiple pages and upload them as one file.
- VIEW YOUR FULL CLAIMS HISTORY: See the details of all current and closed claims, so you can keep tabs on your invoices, medical records and when any payments were sent.
- SEE EXACTLY HOW WE CALCULATE YOUR PAYOUT: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).
- TRACK YOUR DEDUCTIBLE PROGRESS: Your Explanation of Benefits also lets you track how much progress you’ve made toward your deductible.
- INTERACTIVE CHAT: Our chatbot is available 24/7 to answer your questions
- GET PAID BACK 5-10 DAYS FASTER: Sign up for direct deposit with your debit card. Payments are secure and there are no hidden fees.

What’s New

Version 8.3.0

Claims Calendar Widget and Various Defects.

Ratings and Reviews

4.5 out of 5
3.3K Ratings

3.3K Ratings

Jeanne5858 ,

App is working much better

I got on the app to check it out about a year ago and found it impossible to use. I had an emergency with my dog last week and turned in my first claim. The app must have been improved because it was simple to use (even for someone as technically challenged as me) and after reading the info on submitting a claim I was able to have all the information they needed and turn in a claim within a few minutes. They sent me confirmation that they had received it and updated me of changes daily. I was surprised to have the payment in my bank account within a couple days. So far I’m very happy with the insurance and love the app

Developer Response ,

We truly appreciate you taking the time to share your personal experience with the app. We absolutely understand the importance of a Self Service app and only adding ease instead of frustration. We are taking into consideration all the feedback from our policyholders and releasing updates weekly to ensure a better customer experience. Don't forget to check back weekly, but if you need assistance in the meantime with filing a claim, please give us a call at 1-866-467-3875 or email us at help@gopetplan.com. Thanks!

hurolope ,

Embarrassingly bad

I’m not sure who designed and approved this app, but they need to find a new career. It’s shockingly bad. It does function after the recent update, which is a good first step, but you can’t see enough info about your policies and claims. The billing tab makes no sense and the payments don’t match what actually comes out of my account. All you can see of your claims is the number, which means nothing to me when I track what invoices I’ve sent in, and the amount paid. You used to be able to see the EOB. Leo and the claim submission is awful, I don’t understand who thought that would be an improvement over clicking a few buttons and entering some basic info. It’s all so inefficient. You have to call to figure out anything about your policies, and the phone recording says “use our new app to check your claim status, update your payment information, etc”; it’s very strange that they’re pushing people to use the app when it’s not useful at all. And I’d love to use the app instead because I hate calling any company, but I can’t. Because the app is useless.

Update - it’s gotten worse, if that was even possible, since I originally wrote this. Now I can only see 3 claims for each of my pets, still can’t see the EOBs, can’t load the documents I’ve uploaded for claims, keep getting an error message when I try to enter my direct deposit info and update the card on file. What is happening? Please take these comments seriously and fix the app.

Developer Response ,

We appreciate you sharing your feedback and are sorry for the problems you experienced. We are releasing a new update that should make our app faster and easier to use. If you still need help, please email us at help@gopetplan.com. We’re always working hard to improve the app, so check back weekly for updates in the near future.

ks2dogs ,

Disappointed is an understatement

As a client for almost 10 years ensuring two pets, I have routinely referred even random strangers to Petplan due to the great Customer Service and ease of claims administration. The new app and website are AWFUL. I just filed first claim online, no confirmation, no claim number and doesn’t show in my history and the easy press to call customer service is no longer an option. In case it might have been isolated incident, I perused the other reviews to find sadly it is not. As someone who sells software, I am dumbfounded that this could get through QA or that ANYONE viewed this as a better UI. We are adults and don’t need a cartoon to walk us through each step to file a claim. And to top it off, as Leo takes you through each step, edit/back options are nonexistent. In my case, as I was nearing the end the question ‘do you have additional invoices popped up’. My keyboard is super sensitive and I inadvertently clicked yes. There was no way to change that reply so I was forced to cancel the entire claim only to redo the entire process again with Leo. The last app was so far superior to this one even though I encountered glitches on the page opened after submission...that small hassle would be welcomed compared to this app and website. Sure hoping big improvements as would hate to be forced to email all claims, extra burden for all.

Developer Response ,

We appreciate you sharing your feedback and are sorry for the problems you experienced. We’re always working hard to improve the app, and are releasing a new update that will make it faster and easier to file a claim. Please check back weekly for updates in the near future. If you still need help, please email us at help@gopetplan.com and we'll be sure to respond.

App Privacy

The developer, Fetch Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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