Now there's an even easier way to manage your pet insurance policy with the Pets Best Mobile App. Easily access your pet's benefits, submit claims, and connect with veterinary experts through our 24/7 pet helpline wherever you go. With an updated design, the Pets Best Mobile app allows pet parents to:

· Log in to your Customer Account using Touch ID® or Face ID® (on supported devices)
· Access and manage your pet’s benefit information on the go
· Easily submit claims by taking a picture of your invoice before leaving the vet’s office
· View, update, and check on your claim status
· Connect with a veterinary expert 24/7 for answers to all your pet health related questions
· Add new pets to your account, and more!

Pets Best, a leading U.S. pet health insurance agency, offers pet insurance plans for dogs and cats. Learn more about us or get a quote and enroll your pet at Pets Best is a CareCredit solution.

What’s New

Version 1.4.0

Thank you for using the Pets Best Mobile App. In this release we've made some bug fixes to keep the app running smoothly.

Ratings and Reviews

2.3 out of 5
73 Ratings

73 Ratings

jay cet ,

New update isn’t great

Customer service is spotty but my claims have been answered promptly, but this update is trash and the user experience isn’t being accounted for with this effort to look seamless.I’d rather have the old design and be slow then us this version. Might just stick to old school fax and using my computer login

a disappointed dog owner ,

Not worth it

I wish I would have looked at the ratings before signing up for this insurance. It is all pretty abysmal coverage, checkups end up costing close to the same price without insurance and they do not work with you to clearly establish what is covered. We had an accident when my puppy was about 4 months and she is now over a year old and we have not received a penny back on the reimbursement.
They have some of the worst communication I’ve seen at any company, they won’t send confirmation that they have received anything and in my experience only send emails after you call 2-4 times asking about it.
Would highly recommend a different company, it doesn’t seem like they know what they’re doing and care more about making you feel irrelevant than about you or your pet.

Inept is a kind way to describe this company.

1737:$;83 ,

Don’t waste your money

I simply have the accident insurance, which seems very reasonable at $9/month, but I’m definitely canceling after submitting an accident claim to receive $0 back. The reasoning was “we did not receive all requested information from the vet” when they did. I spent an hour on the phone with a rep a month ago who verified “yes, we have everything we need now” and I was CC’d on all emails from my vet to Pets Best. They took 40 days to process just to deny my claim because of documentation. I’m now on hold (have been for 52 minutes) to attempt to rectify this. Don’t bother - save your money!

App Privacy

The developer, Pets Best Insurance Services, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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