At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.
• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.
• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.
• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking
• Check Doggie Day Camp availability
• Make & manage PetsHotel reservations
• Play Treat Trail – connect treats, earn points & get coupons
• Tailor the app experience to your entire pet family with personalized offers & content
With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
Now use SHARE to send products you love to others! We've also made some enhancements and squashed a few bugs.
Ratings and ReviewsSee All
Makes Booking Services soooo easy
Love that i can view appointment availability and book with a specific groomer directly thru the app! Sort of addicted to the Treat Trail game as well. Also very appreciative of the work that PetSmart does to promote pet adoption and help provide services and resources for homeless animals.
Only issue I have with the app is that I have updated my pet’s profile photo NUMEROUS times but somehow a very old picture continues to show up as his profile thumbnail image on the page where you “select a pet.” I have even tried to upload different file types and sizes to see if that would rectify but to no avail. I emailed tech support about this and did quickly receive a reply however the only instruction provided was generic info about how to add a photo and did not help rectify the issue. Obviously, this is not a huge issue about app functionality or ease-of-use but thought it might be helpful as i am sure I am not the only one who has experienced this.
One of the worst apps on the market!
I have tried more than six times to place an order through this app for pick up at the store. The order shows up in my cart but that's as far as it goes. The order just keeps recycling back through check out review order check out review order and so it goes. No one at the store knows what is wrong. I have deleted the app three times and reinstalled it, but that does not help. There are times with a sick pet at home when driving to the store is a major inconvenience. Well I certainly won't try this app anymore.
UPDATE. I received a notice from Apple support that this developer had sent me a response. The response, which was the same response the developer had used numerous times to other complaints, said they would like to hear what my problem was and they will try to work it through with me. There were two links to click, one to update my review, and the other to contact the developer. So far so good right? So when I clicked the link to contact the developer it basically took me to the Petsmart app where there was no link to the developer. SoI am updating my review so you will know there is no way to contact the developer, and when the developer says they really want to work with you to resolve your problem, they don't really mean that. Because there is no place to contact the developer, only a link that connects you to the Petsmart app, which , of course is what they want you to do.
Developer Response ,
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at email@example.com. Thank you.
Your app stinks. Doesn’t process payments anymore
I’ve used this app for about a year, and for the most part it kinda works... you don’t allow all the services offering for grooming for instance, so if make sure difficult to set up an appointment, you always end up having to change it when you smog to e store and check-in... it’s easier to call and make an appointment and specify the services you request. But by far the most t egregious problem is your payment processing. It use to work, I could pay from the app for services and walk in and collect my pet. However, for the past 3 MONTHS!!!! - your payment processing claims there is an error, but still authorized the charge! - so I as a user think “hmm, an error, I should try again”( since it tells you there’s an error and stars try again later... so I end up with 4 or 5 charges that I have to wait to fall off to make sure you don’t actually charge me. Even if I switch cards, delete the cards, re-add the cards or add new cards, it still has the same error and same multiple authorizations... AND THEN I still have to pay when I get to the store manually anyways! Just DON’T HAVE AN APP, that way I don’t spend my time on the app and I can just call or go in like we’re troglodytes and not a modern functioning society - outside of PetSmart.
Developer Response ,
We'd like to look into this for you and apologize for your troubles. Please send us a note at firstname.lastname@example.org so that we can follow up. Thank you.
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With Family Sharing set up, up to six family members can use this app.