At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your pet parent journey. You’ll find helpful articles, products, and services bookings.
•NEW! Treats loyalty program – sign up, earn points when you shop & manage your account via the app
•Pet services bookings – schedule salon visits, check camp availability & make PetsHotel reservations
•PetSmart Treat Trail game – connect treats, earn points & get coupons
•Personalized offers & content – tailor the app experience specifically to the pets in your life
•New pet parent guides – create a profile & receive useful tips & articles to help you with all your pet parenting needs!
With a store locator, helpful resources, checklists, services bookings, informative articles and videos, the PetSmart App is a great resource for a great life with your best friend!
We made it easier to view your upcoming service appointments. Just check “appointments” under the “more” menu. We also improved the app experience by cleaning up a few bugs.
Ratings and Reviews
Pet information add
I am a pet owner of two dogs ( 13 & 5)and I have used Petsmart and Banfield for each of them sent being purchased. I have used the grooming, doggie daycare and vet services/ wellness plans as well but when I go to your app it shows no history of visits? I ask the current store I go to and the response was shocking... “ um. The app doesn’t connect the the software data” sorry. I have 2 current pet hotel reservations in the system plus grooming...Then why the hell do we fill the app information out and have a profile if it doesn’t merge? Also it should show if your coupons are expired.
My husband and I have spent thousands of dollars at these locations world wide as we travel for his job and utilize these services to our advantage when looking for housing and this is the solution? Happy Holidays.
Punkin & Brooks Mom &Dad
App is better
I like how the app works overall. Just a couple things that could be improved though. It would be nice if the app would prompt to turn on the fingerprint login. I didn’t realize this app could do that because it didn’t tell at any point and so I kept inputting my email and password every time. So it’s already much better now that I don’t have to login manually every time. It would also be nice if the coupons were easier to find. Have an area specially for coupons. Booking appointment for my dog is nice on here when it works. The problem I came across was that sometimes the app would try to load the times available but it would get stuck in the loading mode. When it does work, it’s a great app that could use a little work here and there.
Developer Response ,
Hi, thank you for your feedback. Can you please email us at email@example.com with more details around your experience so we can troubleshoot? Thank you.
Can’t even use it
I hate how they haven’t fixed the issue of adding or editing pet profiles! I have one pet profile from last year of my chihuahua but I can’t even book grooming appointments since the app won’t let me add/edit anything to her profile. Her profile has her name and picture but not her birthday or breed. So whenever I try to make a grooming appointment it won’t let me due to a message stating that my dogs have to be at least 8 weeks old. My dog is 3 years but since the app won’t let me add her profile she technically has no age. It’s frustrating, I uninstalled the app and downloaded it again and still. The problem still persists whenever I want to create a new one for my new puppy. I create the profile and after competing it a message pops us “Oops! Something went wrong. Please try again later.” I’ve been trying later and waiting for 4 months already. It’s sad how the developers haven’t fixed this issue. I love PetSmart but now I’m going to have to ditch this app and try the Petco one.
Developer Response ,
Hi, thank you for your feedback. We apologize for any issues you may be experiencing. Can you please email us at firstname.lastname@example.org so we can help troubleshoot your issue? Thank you!
Challenge friends and check leaderboards and achievements.
With Family Sharing set up, up to six family members can use this app.