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At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.

• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.

• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking

• Check Doggie Day Camp availability

• Make & manage PetsHotel reservations

• Play Treat Trail – connect treats, earn points & get coupons

• Tailor the app experience to your entire pet family with personalized offers & content

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

What’s New

Version 5.4.5

We've improved your app experience by fixing a few bugs.

Ratings and Reviews

4.4 out of 5
22.8K Ratings

22.8K Ratings

LoverOfEnglish ,

Checkout Difficult

I gave this App a 3 Star for three reasons: (1) It is difficult, if not impossible, to pull up your entire order at Checkout to see and/or alter the picked-up items from those shipped to make any changes needed before Checkout; (2) When dealing with online coupons, you are never quite sure if or how they will be applied before you hit the final completion button; and lastly
(3) Because you cannot see the entire pick-up and shipped items at once, I had forgotten WHAT the items were that I selected to be shipped, so I ended up canceling the entire order to start over so I could see the shipped items before I would pay the final amount. Thank goodness I did because I had checked with my Vet and he strongly recommended a different supplement than the one (I had forgotten) I had ordered that was only available through shipping. Once I canceled the ENTIRE order, I saw my mistake, and only then was I able to remove it or the wrong one would have been shipped then AUTO-SHIPPED again!

When it is a straight forward pick-up ordered online, with no shipping or auto-shipping, it is very convenient! I do not recommend mixing pick-up with shipping or any auto-shipping in the same order. I will make separate orders for all three in the future.

Developer Response ,

Hi, thank you for your valuable feedback. If there is anything we can assist with please reach out at appfeedback@petsmart.com? Thank you.

Penneywell ,

One of the worst apps on the market!

I have tried more than six times to place an order through this app for pick up at the store. The order shows up in my cart but that's as far as it goes. The order just keeps recycling back through check out review order check out review order and so it goes. No one at the store knows what is wrong. I have deleted the app three times and reinstalled it, but that does not help. There are times with a sick pet at home when driving to the store is a major inconvenience. Well I certainly won't try this app anymore.

UPDATE. I received a notice from Apple support that this developer had sent me a response. The response, which was the same response the developer had used numerous times to other complaints, said they would like to hear what my problem was and they will try to work it through with me. There were two links to click, one to update my review, and the other to contact the developer. So far so good right? So when I clicked the link to contact the developer it basically took me to the Petsmart app where there was no link to the developer. SoI am updating my review so you will know there is no way to contact the developer, and when the developer says they really want to work with you to resolve your problem, they don't really mean that. Because there is no place to contact the developer, only a link that connects you to the Petsmart app, which , of course is what they want you to do.

Developer Response ,

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at appfeedback@petsmart.com. Thank you.

Mljohnson1123 ,

Needs some work

The captcha is jacked up. Pictures are grainy and you can’t make out what’s in them. Three times it told me to try again after I checked all the boxes and verified them. When searching for items it gives you the option to select your pet. But after you do you get a list of products for all the animals why give that as an option when you’re going to show me a list of dog food when I selected cat as my pet of interest? You scroll the page and there is a “loading more” link to tap to get a listing of more items. Takes time to load it. Sometimes it was just a repeat of the items I just scrolled past. Something I notice a lot of these in these store apps is every time I do shopping online there will be an item not available but I promise you if I go in it will be there. Why do y’all do that? I like PetSmart. I think they are priced higher than some other stores but you can get mostly all the pet items you need in one store. The employees are nice also. The app is just needs to be altered to be more smooth.

App Privacy

The developer, PetSmart, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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