Do you remember when you learned to brush? Neither do we! It turns out, most people don’t brush properly.
Have you ever wondered how well you are actually brushing your teeth? When you connect your Philips Sonicare toothbrush to the app, you’ll receive personalized insights and guidance as well as tips to improve your brushing habits. That helps you achieve a healthy mouth and a confident smile.
Please note you must have a connected toothbrush to use the app. By connecting to the app, you’ll also receive the latest updates to your brushing experience.
With our most advanced toothbrush – Sonicare 9900 Prestige -- the app works in harmony with your brush to access the full range of benefits, including:
- Real-time guided brushing to brush your best.
- SenseIQ to sense and automatically adapt your brushing style.
- Auto-sync to update without your phone nearby.
Your Sonicare app experience will vary depending on which toothbrush you own and where you live:
- 9900 Prestige – SenseIQ, mouth map, personalized guidance and tips.
- DiamondClean Smart and FlexCare Platinum Connected – mouth map with position guidance and missed area notifications.
- DiamondClean 9000 and ExpertClean - SmarTimer and brushing guides.
In the Sonicare app:
Real-time brushing guidance
The Sonicare app monitors your habits, like if you’re reaching all areas of your mouth, how long you brush or how much pressure you’re using, and coaches you with tailored advice. This coaching helps to ensure consistent, complete coverage, every time you brush.
The Dashboard connects to your Sonicare toothbrush to collect your brushing habits. Each day and week, you will receive an accurate, easy-to-read report, giving you the brushing insights you need to improve and maintain your oral health.
Automatic brush head reordering service
Never run out of replacement brush heads again. The Sonicare app monitors your brush head’s actual usage and the brush head reordering service automatically delivers replacements, right when you need them. The brush head reordering service is currently available in the United States, United Kingdom, Germany, France, Spain, Italy and Japan.
The dentist is ready to see you! With Sonicare Teledentistry solutions, you simply provide some background info and a few photos of your mouth and receive a personalized, comprehensive dental evaluation from a Licensed Dental Professional, within 24 hours. Teledentistry solutions are only available in the United States.
With the new update, the Philips Sonicare app continues to provide bug fixes and performance improvements based on your reviews and feedback.
Ratings and Reviews
Good but could be so much better
The app often does not recognize where in the mouth you are brushing. For example, in touch up, where the zone inside is yellow, I am brushing on the inside, yet the app is highlighting the outside area that is already a clean white. I can appreciate if the device does not think that I have brushed adequately, but when it does not register that any brushing has taken place, it is quite frustrating. Called technical support and went through a series of resets with no improvement. They then sent a new handle (under warranty), but still having same issues. It is a great concept and very good incentive to good oral care, I just wish that the bugs could get sorted out! Firmware and app are both up to date...
This is an update to previous review. The solution to my problem was found in another review—-the toothbrush must be level for the feedback to the app to be accurate. The only way to achieve this is to have the phone mounted in front of you on the mirror. My husband’s Oral B toothbrush came with this mount, which he does not use. It works like a charm and should be part of the package when buying the brush along with instructions to mount the phone and keep the toothbrush level! I would give this 5 stars, if the mount were included.
Overall good, but needs many refinements
Ultimately, this app does exactly what it’s supposed to - provide paced brushing routine to help achieve a better clean and market other Sonicare products to the consumer. My gripe is that this app seems like an afterthought rather than a priority to the brand. Firstly, it has been almost 6 months since the release of the iPhone X and yet, there has been no update to the user interface to complement this device.
Next, from my experience with my DiamondClean 9700, it seems that there is only communication in one direction (brush -> app), not the other way around. When everything goes according to plan, the usage of the app is clean and polished. The issue is when completing a touch up - the app will day “All Done” but the brush will continue a regular cleaning without a care in the world what the app thinks. Also, why doesn’t the whitening cycle allow for extra cleaning? Once it’s done, it’ll complain about missed spots but provide no way to retouch these areas. This could be fixed if the app could control the brush.
Finally, I wish there was a way for the brush to log cleanings when the app isn’t open and then transfer that information on the next app connect. I’m not sure if it’s a memory constraint within the brush, but having offline logging would be great for those times when it is inconvenient to go grab the phone.
Recent Updates Make App Crash
This app is, on the surface, great. Especially given that when working properly, it provides real-time and detailed feedback on where and how you should be brushing, as well as creating a record of your brushing activity. However, recent updates to the app have all but made it impossible to use.
Beginning a few months ago, the app started to take far longer to load, crash somewhat more frequently, have trouble connecting to the brush via Bluetooth and inaccurately record where in your mouth you are brushing. With the more recent updates, it began crashing consistently in the middle of brushing, and now, it is impossible to open the app at all, rendering it completely useless. Hopefully, the team at Philips can address these software/firmware issues, because again, when working well, this is a great and innovative product/app pairing.
Additionally, Philips introduced auto-refill ordering through the app a few versions back. However, they do not offer replacement tongue scrapers that are the same as the one that came with the brush originally, or even ones that are compatible with the app/brush. This is the case both with the auto-refill and their online store. It would be nice if they could remedy this.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Health & Fitness
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Philips Consumer Lifestyle, B.V.
- 155.8 MB
- Health & Fitness
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
English, Czech, Dutch, French, German, Italian, Japanese, Korean, Polish, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Ukrainian
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Koninklijke Philips N.V., 2004 - 2021. All rights reserved.
With Family Sharing set up, up to six family members can use this app.