Philo: Live & On-Demand TV 12+

Updating back to five stars as the app has mostly always been glitch free and exactly what we were looking for. The customer service is top notch. From the time that I first let them know there was a problem to when a fix rolled out was about a week (it takes a minute to get things through the App Store. I get it). Initial communication with customer service was decent. They answered right away in the chat, but weren’t sure if what they were talking about. The communication with the escalation team was superb. They jumped in asking all of the pertinent questions and paying attention to what I was telling them. They even emailed after the update came out to make sure that I got it and it was working perfectly again. Thanks Philo! (And thanks Sarah, my escalation team expert!)

Our team was made aware of this issue on the Apple TV platform and we apologize for any inconvenience. A fix has already been rolled out and applying the latest software update should resolve this for you. If you continue to have any trouble, please reach out to our 24/7 support team so we can further assist. (philo.com/contact)

This app is so good because it has a lot of channels and shows that I love to watch but it’s lacking in some ways. For example you should be able to watch show that have previously aired just in case you missed an episode or want to watch a movie, I don’t know why philo allows a certain amount of channels to let you watch previously aired shows or movies, plus it dosent even tell you when you are allowed to watch it when it airs on live tv. And another concern I had was that there is no Cartoon Network channel on philo. Why? You guys have add ons for starz and epix but why no Cartoon Network or showtime? Doesn't make a whole lot of sense to me. And the last thing I wanted to add is why do some channels not have all the seasons? For example jersey shore only has season 3 and 4, and black ink crew only has season 8 and 9, dosen’t really make sense. But overall I like the app and all the good shows it had but it needs a lot of improvements. I’m not gonna pay $25 a month just for a couple of channels when half of them you cant even watch what previously aired, some of the seasons are not even available and some channels that most people enjoy aren’t even there… i’d rather just stick to sling unless philo changes their game.

Appreciate the feedback! Normally what's available for content is decided among the network channels themselves. We do offer unlimited DVR so that you can record your shows whenever more episodes air! We're always looking to expand our lineup, so stay tuned for any new announcements. :)

I absolutely love Philo. I love the channels and the shows they offer, as well as how you record the shows. However, the iPhone app is awful. I am constantly checking for updates as I have issues with it on a daily basis. For example, when I try to skip through a show (one you’re able to forward through), it jumps my spot way far forward. Then when I try to go back, it takes it back way further than I even was and I completely end up losing the spot I was in. It drives me nuts! It happens every day. I also dislike they took the pause feature away when the app is in vertical mode (I do this to type a response to a text or check mail while on commercials) - you can only make the screen bigger or close it out - no pausing. Then there are times when I try to forward through and it just freezes the entire app, then I have to close it down.
Lastly, on the iPhone, the icons for the movies and shows you save are so small I can’t read the titles unless title is written in huge letters (it is not normally). So I find myself squinting at the phone when I have perfect vision.

Thank you for taking the time to share your thoughts with us! Your feedback regarding the play/pause button and the movie/show icon sizes on the iPhone app is greatly appreciated. However, the freezing issue you're describing is not expected, so we definitely want to make sure that gets fixed for you. Please call or chat with us anytime here: philo.tv/contact