pHin, Pool Care Simplified.
pHin monitors your water quality 24/7, notifies you on your smartphone when you need to add chemicals, and ships you pre-measured doses of chemicals when you need them. All you do is drop in the color-coded pods, it’s as easy as Monitor, Notify, Drop.
For pHin members:
• Monitor the quality of your chlorine pool
• Receive easy to follow recommendations on how to balance your water chemistry
• Drop color coded chemical pods to maintain a safe and beautiful pool
Ratings and Reviews
Good idea-Poor execution
I started using PHin last year to alleviate the high cost of weekly care by a pool tech. Everything was great for the first few weeks. Then my kids accidentally got all the test strips wet. Apparently, they must cost a fortune because after multiple request and multiple in app notification that I couldn’t perform activity due to not having any...I never received more. When I signed up this year...I didn’t receive any test strips either. This, it would seem defeats the entire purpose of PHin. How can anyone make suggestions for pool care if you can’t test the quality of your water?
Also the monitor worked great last year, but this year (since you do not get a new one) every day it loses connectivity. I haven’t changed a thing in my home so why has its responsiveness changed?
The chemicals are a highlight except for the fact that you end up with chemicals you don’t need and run out of the chemicals you do need. They adjusted the app this year to keep an inventory but it seems to have failed miserably.
Again, great product...poor execution. Customer service is not stellar, when you do request items and finally get a response...they seem indignant. Remember: my 4 yr old twins are swimming in this pool without me being absolutely sure of water quality.
I am updating my previous review as over the last few months the service has improved greatly (hope it stays that way) and overall I’m loving the product. I’m very happy with the performance of phin and the fact it takes the guesswork out of maintaining my pool. I’ve realized that I was overpaying my pool guy and am sorry I didn’t switch sooner. I gave 4 stars because I would like to see a few app updates: 1) the ability to select a time when to get alerts. If I can’t get to the chemicals on a Saturday until 10am then I won’t be alerted until 10am the next week. I prefer 8 or 9 in general but if I want that time I have to hold off chemicals for a week and make sure the next Saturday at 8am I mark it as complete. I understand why maybe we can not choose a day as the chemicals have to be in certain intervals but would like a an alert time option. A calendar option would be nice where you can see a schedule of future actions. 2) wish there was a way to incorporate strip tests results in the device. I have a hard time getting reliable results with taking the pic of the strip. I usually have shadows or too much sun and the results are never what they really are which makes it unreliable to me.
Developer Response ,
[Update 11.13.2017] Hi Jets21NY, we haven't heard from you since September. Please reach out when you're able to. We want to help you get up and running ASAP. ////
[9.10.2017] Hi Jets21NY, we are very sorry to hear of your experience. We are happy to help with the situation. If you could please email us, we would be happy to resolve the issues you mentioned. If you could please send us an email and reference "Jets21NY" in the subject line or email body, we will be happy to help, please email: firstname.lastname@example.org
Keeps getting better!
Well it started as a rocky relationship as I was an original kick starter. Then pricing seemed inconsistent along with the dates for what I paid of service. I would remain out of chemicals, etc. What level of service I would receive also was not clearly defined. Those are the old days it appears.
Lately, they seem to be on a roll. Chemicals are arriving when needed with next day shipping. The pHin is performing as expected. The app keeps getting better and service has improved a lot. Most importantly, my pool has continuously looked great!
It’s becoming seem-less, and that was the whole concept, right? I hope they can keep price at a point where it still makes sense for me to continue my subscription. Keep improving!
With Family Sharing set up, up to six family members can use this app.