iPhone Screenshots


The Phonak Remote app turns your smartphone into an advanced remote control for your Phonak hearing aids supporting Bluetooth® wireless technology.

Compatible models:
- Phonak Audéo™ M-312
- Phonak Audéo™ M-R
- Phonak Audéo™ B-Direct

Depending on your hearing aid model and how they have been set up by your hearing care professional, you can use the following features in the app:

For all models:
- Volume adjustment of the hearing aids for both sides together or each side individually
- Program list with direct selection of available hearing aid programs (programs configured by your hearing care professional)
- Possibility to customize the name of the hearing aid programs in the app
- Easy adjustment of the environmental balance functionality of the hearing aid during streaming from an audio source (e.g. when using a Phonak TV Connector)
- Separate adjustment of the Tinnitus Noiser intensity when available on the hearing aid
- Check the average wearing time of the connected hearing aids in the app

Additionally, for Phonak Audéo M-312:
- Selection of available Bluetooth audio sources (e.g. audiobooks or music streaming) connected to the hearing aids

Additionally, for Phonak Audéo M-R (rechargeable model):
- Selection of available Bluetooth audio sources (e.g. audiobooks or music streaming) connected to the hearing aids
- Current battery levels
- Configuration of Auto-On when removed from the charger

Device compatibility:
Phonak Remote can be used on Phones with Bluetooth Low Energy (BLE) capability and is compatible with iPhone® 5s or newer running iOS Version 10.2 or newer.
If you want to look up if your smartphone is compatible, please visit our compatibility checker: https://marvel-support.phonak.com/en/audeo-m-cell-phone-compatibility/
The Phonak Remote app is compatible with Phonak hearing aids with Bluetooth connectivity. No body-worn streaming device needed.

What’s New

Version 2.1.8

General bugfixes and performance improvements.

Thank you for using Phonak Remote!
We are always happy to hear from you, so please use the feedback function to get in touch with us.

Ratings and Reviews

2.3 out of 5
152 Ratings

152 Ratings

Average Joe312 ,

Very basic. Needs Apple Watch app!

The app provides very basic functions but it beats carrying around an additional remote. However, the Audeo Marvels are screaming for an Apple Watch app! They have Bluetooth and stream music and phone calls so it is likely that a significant portion of the users have Apple watches. It would be so much less cumbersome to tap my watch a couple of times and adjust my hearing aids rather than taking my phone out and selecting the app. This is especially true if I need to use my phone in a theater when I don’t want to disturb people. The crown on the Apple Watch works perfectly as a volume control for streamed music. It would be the perfect way to control the volume on my hearing aids when not streaming music.
Speaking of music and phone calls, streamed music sounds great on my Marvels but phone sound quality leaves a lot to be desired especially for the person I am speaking with. Please fix this. It shouldn’t be like that. I almost gave away my AirPods but find that they are way superior for phone calls.

Developer Response ,

Many thanks for your candid review. We will certainly pass on your comments about the Apple Watch to our development team.

Jamsegs ,

App is basic but functional

This app and my iphone xs and audeo marvels all work well together. The app offers pretty basic functions but with one exception, they work as intended for me. Bluetooth connectivity is stable on my setup after getting the latest firmware update with fixed bandwidth selected. My only issue is the app does not seem fully integrated with the TV Connector. The TV Connector works flawlessly with the Audeo Marvels as a standalone “system” but although the app displays “TV Connection”, the app and the hearing aids work independently of each other, i.e., volume adjustment with the hearing aids does not display correctly on the app. The mute function on the app does not work either (accessing the mute function is really the only reason i would ever need to open the app while streaming from the TV connector since i cannot mute with the hearing aids). I will say the TV Connector user guide makes no mention of the Phonak Remote app so maybe they are not yet fully compatible, if that’s the case hopefully Phonak will address that soon in an app update.

Developer Response ,

Many thanks for your detailed review!

To clarify the mute function: It is intended to mute only the ambient sounds from your hearing aid microphone, not the streamed channel from your TV Connector.
In any case, thanks for your feedback, we'll make sure it's considered in future updates.

Virtual plumber ,

Bluetooth is unstable

The remote app arrears to conflict with the native Bluetooth connectivity on the iPhone. I have not been able to stay connected and use the phone interface while connected to Bluetooth remote. I am either connected to one or the other. Also, iPhone Bluetooth connectivity for normal phone calling is inconsistent even when the remote app has been deleted and is not being used. It appears as though sound cancellation is not allowing callers to hear me in noisy environments, yet I can hear them. This bug should be fixed for the price of these units. I am still demoing the unit. So I may try another brand.

Overall audio quality is good. My tinnitus is diminished when wearing the units. This Is a God send.


Sonova AG
83.9 MB

Requires iOS 10.2 or later. Compatible with iPhone, iPad, and iPod touch.


English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese

Age Rating
Frequent/Intense Medical/Treatment Information


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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