Pick n Pay ASAP‪!‬ 17+

I’ve been using Bottles since they launched around 3 years ago. Service is always amazing! Now that they’ve stepped up and added grocery delivery during this pandemic - grantees, they can’t deliver within their usual 60 minute time frame - they haven’t compromised on customer service whatsoever. Great app! Great customer service! Great UI/UX on the app as well. Please tip your driver generously, especially now. They’re literally endangering their own health to bring you the groceries you need.

There are so many problems that it’s difficult to know where to start.

1. At least 30% of the time items shown as in stock are not in stock. Because the app does an immediate credit card charge rather than an authorisation (which professional apps do), out of stock items require a refund. Which would be ok if they worked.

2. Refunds to (my) card don’t work and so they issue a voucher (days later). The only way to redeem this is via this app, so one gets trapped in an endless loop of having to use the app. Even if card refunds did work, because they are refunds, it can take days to get your money back.

3. Substitutions also don’t work. There is no apparent way to engage in a substitution process via the app even though the app sends a notification. Per point (1) - given the poor stock management, this really should work.

4. Driver tracking also doesn’t work. The map shows the driver marooned at the store, while in reality he is outside your gate trying to get in

In short, this app is a great example of how not to build a shopping app. It does everything wrong and makes shopping more of a lottery than the sure thing you need.

This is a load of crap! You spend a whole of time loading the items you want. Once completed you try to move forward and it always gets stuck! Pure junk and waste of my time. Pick and Pay can surely do better than this rubbish!