Pickle | Rent & Lend Fashion 4+

LOVE THIS TEAM!

Although my experience with Pickle initially encountered a hiccup, I want to express my gratitude for the exceptional service provided by their team. I've been a repeat customer, both in-store and through their app, and recently found myself in a bind when I urgently needed a dress for an event. Due to a miscommunication regarding the dress's location, I was left without one with only an hour before I had to leave.

However, the Pickle store team swiftly stepped in to rectify the situation. They reached out to me promptly, offering three alternative dress options similar to what I had originally requested, and astonishingly, the dress was delivered to my house within just 15 minutes.

I was deeply impressed by the level of customer service and support extended to me during this stressful time. Despite my initial frustration, the team remained exceedingly apologetic and demonstrated remarkable kindness throughout the ordeal. This experience has truly set a high standard for customer service, and I look forward to continuing my patronage with Pickle in the future, knowing that I'll be in the hands of such an incredible team.

Once again, a heartfelt thank you to the Pickle team for their outstanding assistance.

This is ridiculous

I invited my younger cousin with my referral link. Since she is younger I gave her my other email address to use. I then noticed I received 0 reward points. Because of this I emailed the support team and was helped by “Brian” he said that since my email that I was emailing him on was similar to the email she signed up with it is flagged as one person creating multiple accounts. He also stated how the name in the profile was nothing like the one in the email. I thought this was absurd!! For one, this app is getting more people by this. 2, why should he be questioning the difference between the email address and the name in the profile? Before this whole situation I had also emailed again about 2 of my friends using the referral link but once again I got 0 points! For one of them he gave me the points but for the 2nd he said that the account was signed up with the email address I was emailing him on so I am not allowed to receive any points! I think this is astonishing. He did assure me that the reward system is working but I do not believe it one bit!! I will no longer be telling people good things about this app!!

Developer Response ,

We are sorry for your experience. As discussed in our support emails with you, your account was flagged for suspicious activity due to creating a number of similarly named accounts called "backup" which made our system think you were creating duplicate accounts to take advantage of our referral reward system. As you know, we did still provide you all of your points and you redeemed them for your rewards.

Genius App! - the future of fashion

Obsessed with this app! I’ve rented out my closet and rented clothes over 100+ times. It’s a genius way to make some passive income on your closet! Also great for renting clothes for events or nights when there’s “nothing in your closet”. I tell all my friends about this app and i’ve been on it since 2022 :) It’s been amazing to see the growth of the app and getting more attention. Also the pickle team is fantastic, honest, and any small issues i’ve had over the 100+ rentals they’ve helped solve. 10/10 recommend!