PickMe Sri Lanka 4+

I used this app and thought it was great. For short stints or if you know where you are going it would be fine. The prices greatly undercut my best bartering with tuktuk drivers.
My last and final trip with Pickme gave me insight as to why this app is not worth using and why I will just use Uber in the future. It makes you vulnerable to preying drivers- our driver took us on a wild goose chase into the middle of no where.
My wife was terrified and I was unnerved. The driver refused to communicate with us beyond a cheeky grin when I had him pull over. We would have got out but we were literally in the jungle at that point. All said and done a 45 minute right to a hotel near the airport took two hours and cost double the price. We called Pickme and they said to pay him and file a claim. So we did. Now they will only refund us in Pickme credits which will expire and we have left the country. Decent concept with zero accountability. For barely more money just use Uber and enjoy a seatbelt.

I'm personally a daily PickMe user & I love the service, been using it ever since I heard of it, all of my friends and relatives also use it, but recently after the new UI update, the visuals look really clean but unfortunately it's reaaaaaaaallyyy slow, before when I use the app it immediately refreshes and shows me the available PickMe drivers in the proximity and I can then enter my drop off location and click on," Book Now" and immediately the "Confirm" button would appear. But after the new UI change the process is painfully slow, the app refreshes the map and then when I enter my drop off location and tap, "Book Now" it takes ages to get me on to the, "Confirm" button. And even after I've confirmed the ride and set everything up, the PickMe driver would call only to ask the location and then claim that they're almost 5-8km away, while on my map it shows that the driver is only a few minutes away. This makes my PickMe user experience very unpleasant. Please go back to the previous UI as it was much more efficient. Hope you would take these points into consideration and hope to see some improvements on this app in the future! :)

Very helpful to have PickMe in Sri Lanka. Can get many things delivered. Lots of restaurants and shops on the platform.

The app itself is not the most user friendly. Like most Made In Sri Lanka stuff, quality and customer experience don’t seem to be top priority. To clarify, customer service/support is good and friendly, but the app’s user interface and user experience is cumbersome. Can be buggy and glitchy at times. Stuff I add to my cart disappears sometimes and have to go back and add things again. Many issues like that make it time consuming and frustrating to use, but still better than sitting in Colombo traffic and fighting crowds to go get supplies, etc.

Hey PickMe: Please keep improving the app and make something Sri Lankans can be proud of, and not always have to look to foreign products or services for quality.