PILOTLOG - CrewLounge AERO +17

Left a 1 star review one year ago, due to customer service and functionality issues. I am happy to report that the app is working near perfect now. The customer service response time has been reduced to under 48 hours. I’m back on board with this app, I strongly believe they want to make this the best logbook software possible. Definitely worth a look. I’m happy to say I strongly recommend it again! Keep up the great work.

Hi Joshua! Thanks again for writing in to us! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. #Crewlounge

Man I thought the last application was hot garbage but this is somehow even worst. One of the main features is the "cloud" sync which doesn't even work. The only thing about it is that they can use it numerous times in their useless user guide and FAQ.

Edit: After using the app for about a month now there are other issues that have came up. The phone app and desktop app have different settings and there are missing options between the two of them. So this means that preferences for how the date is presented as well as numbers is not available on the phone app and it will reset the settings on your desktop app until enough cloud saves are done to override it. One universal setting through the website would be best if this approach is to be used. Furthermore, the number of devices is limited to 5 but the number used by the cloud settings is 1 more than what the user has. i.e. user has an iPhone and desktop but the website counts 3. This could be fixed by having (userDevices - 1) which all beginning programmers learn.

Sorry for the rant but this just shows how the programmers aren't experienced and their app is rudimentary at best. Updates are near meaningless and implement very little change. If I didn't have a lifetime subscription and need a logbook I would just go back to paper.

Dear Pilot! You seem to be very upset about an issue with the app or cloud sync. Please contact the helpdesk with more details, we'll get you up-and-running straight away. We also look forward to receiving your suggestions how to make this app more intuitive. #Crewlounge

There were some growing pains for me as a previous user of mccPilotLog. The new desktop software and the mobile app were a mess. I couldn’t get the totals to equal what was on the old software and the mobile app would just hang and never finish syncing. So I would give up on it and just continue using the old mccPilotLog software. Every few months I would try CrewLounge PilotLog again and see if the bugs were fixed. They never were. Until now.

Finally I’m happy to report that last week I gave it another try and everything worked like expected! The totals on the new software matched exactly to the old mccPilotLog and the mobile app synced quickly.

I can finally feel comfortable deleting the old mccPilotLog software and fully switching to the new CrewLounge PilotLog.

Hello Pilot! We are happy to read that your application is now working as you require it to be. We appreciate you sticking with us through the challenging times and we are thankful for your loyalty from being an mccPILOTLOG user until today with Crewlounge PILOTLOG.
Rest assured that we will continue to deliver the best app and support to our customers including you. Thanks a lot again!

#Crewlounge