Victoria's Secret PINK 12+

....I LOVE VS/PINK clothing etc BUT sometimes trying to check out is soo frustrating!! That was the case for me Wednesday eve. Since I’m a forever angel, I got to shop Black Friday early. I was in the middle of checking out and for some reason, the “free pink tote with $75 purchase” kept coming out of my cart. As I was fighting with putting it back in, the pink/mauve teddy half-zip pullover was removed from my cart. Getting that color pullover was the main reason I started shopping! Needless to say, I was beyond frustrated/angry and thought of cancelling my whole order. I begrudgingly picked another color and whatever “glitch” that prevented me from getting the free tote cleared and I was able to finish my order, get the tote but I lost out on what I was truly seeking to buy that evening. I don’t think it’s right that items can be taken out of your cart while you’re actively checking out. There should be some sort of grace period of 15 minutes for you to check out and have your items preserved without fear that someone is going to come along and steal them from you. This isn’t the first time this has happened to me and IFI continue to shop with VS, I’m guessing it won’t be the last.

Tried at least 10-20x to checkout, the only way payment worked was by entering my card manually. Paypal and apple pay BOTH DON’T WORK. Also support phone & chat continuously hung up/ended the chat for me, multiple times. Don’t say you offer 24/7 support, and then don’t allow proper contact. I hope I never have to use this app again. Apple pay - the app tried to use my giftcard and still charge me the full amount even though it said giftcard applied (tried to steal $50 extra than it should’ve), while Paypal kept changing my order total and addresses and sent me in circles over and over. Literally terrible, and super stressful. I just wanted to easily buy some underwear!!! The lack of support during one of the biggest online retail days of the entire year is really not cool. During the already stressful holidays, this is not the experience you want. Its also nearly impossible to review your cart because if you scroll just a little too far in either direction (up or down) it refreshes and displays your items in a whole new order. That logic is wack. I’m on an iphone 12pro that is fully up to date, if your developers care. My app is fully up to date too. It’s very easy to reproduce. I also tried all of this both signed out of pink nation AND signed in. I rarely write reviews, but your app stressed me out so bad, I had to. I hope you see this and I hope you care enough to fix it.

Make sure to double check the items in your cart, sometimes it deletes or adds two of an item or shifts the items in your cart gets pretty frustrating. Also, I always have problems finding the login/access my VS credit card account from the app. Am I the only one who has issues with the password as well? Every time it tells me wrong password so I have to change it. Lastly, the quality of clothes has lowered, had new bras that ripped or snagged easily. Most annoying is the bra tags!!! They’re huge, scratchy material and very hard to remove without damaging the bra. Been a customer for over 20 years and it’s been downhill for VS since then. Hope they figure all this out for the prices we pay we deserve better as a consumer. Thank you.