Pit Boss Grilling 4+

We bought 2 of you Pit Boss products 3 years ago this Christmas. We have had nothing but problems with them since. Your support team has sent so many replace parts and it’s gotten old. We bought a large smoker and a smaller regular pit. Right now neither one is working. I went to put a brisket on this morning and the pit temp went over 500 degrees and uncontrollable. My smoker hasn’t worked in months. I am very, very disappointed in your product and will never recommend it to anyone. This will probably fall on deaf ears, but it’s ok

you would think after spending $750 on a new grill the lockhart to be exact that the app would work the way it is supposed to. Sadly no it does not. after firmware updates using it the first time it just simply no longer connects to my phone. all other BT devices do connect. once in the app it just gives me instructions on how to connect even though it is already connected. app seems dated and poorly managed even before the lockhart this app was terrible. please fix all major issues

After spending $900 on a new grill you think pitboss would come up with an app that doesn’t have so many bugs. Crashes constantly and asks to update firmware almost every time you re-open it but it doesnt fix anything. Its almost as if the programmers put in a fake firmware update notification in there just to make it seem like there is a proactive effort to fix the issue bc they won’t do it.