Pit Boss Grills +4

This grill is awesome, however the app is so flawed, it should be embarrassed.

Everything about this grill/smoker is fantastic, but in all seriousness, the app is ridiculous. From getting two alerts for the same thing, alerts while on the app saying the smoker has turned off, when it hasn’t, to not being able to set temps in incriminates of 5, is absolutely amateurish. If I couldn’t set my probes to my desired temp, and it actually read to temp, I would have returned this thing immediately. However, I know that software issues is way easier to fix than hardware, which I know isn’t the problem, but with that being said, it appears the last 4 or so updates had to do with these kinda of fixes, but it obviously didn’t take.

PitBoss! Fix your app. Don’t turn customers away from your product because of reviews for app issues. Your smoker is great, just fix this software issue!

At first, this app was fine. Not really a great app but it got the job done. I could see my temperature when I was away from home and change it if I needed. I fired it up (pun intended) to smoke a shoulder and when I did it said it needed to update my grill. After the update had finished it seemed everything was fine. I was able to connect, both Bluetooth and Wi-Fi lights were on. I thought it was working again until I left the house, or even got outside of Bluetooth distance. Now the Wi-Fi light is ON and says it’s connected but the app just gives me an error when I try to open it away from being next to the grill. Tye app says I’m not logged in when I leave the house but it won’t allow me to log in. The cooking graph does not work. And even the help tutorial doesn’t even go over all of the functions of the app which they’re only about 6 functions of the app and it goes over 4. It skips the cooking graph and the timer as if they don’t exist. This app is useless as I need to be near the grill to even see the temp and if that the case I can just look at the grill screen itself. I bought the grill because of the app and the ability to control and observe when I was away. Now I can only use the grill when I’m home. It’s hard to cook something at 220° for 12 hours now.

Absolutely terrible app. This app is as useful as wet cardboard. For all the money I paid to get a PitBoss grill and it only half works. The grill itself works fine always has and originally the “SmokeIT” app worked great as well, I could connect via Bluetooth or WiFi to check on the grill, set timers and adjust the temps. For whatever reason PitBoss got stupid and got rid of that app in favor of this piece of garbage that does absolutely NOTHING! Go through the set up process only to get continuous errors when trying to select my grill. I have unplugged the grill, I have deleted and reinstalled the app etc. The one time I actually got it to do something it spent an hour doing a firmware update, after that I had a screen that said Bluetooth was connected to my phone but whenever I tried to control the grill it would error out saying grill was disconnected. I have set up the WiFi to the grill again and that NEVER connects anymore. Half the reason I wanted a PitBoss grill was because of the ability to control and monitor it remotely. This issue isn’t a isolated issue. Look at other reviews and the countless forums online with people all having the same or similar issues with no fix or help from PitBoss. I should have just spent the extra money and gotten a Traeger. What a waste.