Screenshots

What’s New

Version 1.5.8

We've been working super hard to make this app even better:
• Bug fixes and stability improvements

Ratings and Reviews

3.5 out of 5
10 Ratings

10 Ratings

Jermyz212 ,

Great game but no sound

My 2 & 3 yr old like this game but I have notice so many times there is no sound no music. I thought it was my phone and rebooted it but still no sound even after checking the mute button. There was one time that I heard my son playing the game with sound and music but that was very rare. So I think this is a bug.

Developer Response ,

Hello there,

We are sorry to hear that you are experiencing sound issues with our app.

Could you please check and try the following?

1) Check your AirPlay and volume levels
Sometimes it’s easy to accidentally press the volume ‘down’ button or accidentally access ‘AirPlay’ mode. Try pressing the volume ‘up’ button or disable ‘AirPlay’ mode in the control panel

2) Check your device sound is not muted
If your device has a Ring/Silent switch on its side, make sure it's toggled to ring (if you can see an orange dot, your device is muted)

3) Some newer devices do not have the Ring/Silent switch, IF your device does
Check the settings on your device, the sound issues could be related to the side switch Rotation Lock/Mute function:
Go to Settings > General > Use Side Switch To > and make sure ‘Rotation Lock’ is enabled
Toggle the side switch to ‘mute’ (the orange dot showing)
Open the app. Can you hear any sound?
Go back to Settings > General > Use Side Switch To > and select 'Mute'
Toggle the side switch to ‘Ring’ (orange dot not showing)
Open the app again. Can you hear any sound?
Lastly, try Settings > General > Use Side Switch To > and switch it back to select ‘Rotation Lock’

*For some users, changing the setting from ‘Mute’ to ‘Lock Rotation’ seems to fix the sound problem.

4) Close ALL apps and reboot your device
Double tap the home button so that you can access each app that is running and slide each of them up to close them.
Press and hold the ‘Power’ and ‘Home’ button down together until the device screen goes black. This takes a short while then the Apple logo appears, which means your phone is rebooting.

5) Some users on 10.3.1 and more recent OS have the soft mute ON in their Control Bar
Slide the control bar up from the bottom of the device; some users on 10.3.1 and newer OS have the ‘Bell’ symbol for mute. Switch it to OFF.

Please let us know if you still experience issues after going through these steps.

Thank you for your understanding.

Kind regards,
PJ Masks Support Team

taralynjones ,

PJ Masks

Purchased for my Grandson and he loves it!!!

anneandcoty2010 ,

Won’t load

I just purchased this using my 4 yr olds money because he wanted it. Won’t go past the first screen, this is feb 15 too. I want refund

Developer Response ,

Hi there,

I am sorry to hear that you are experiencing issues with the app. Please email us at support@pjmasks.com with as many details as possible about the issue so that we can work with you directly to find a solution.

Thank you,
PJ Masks Support Team

Information

Seller
Entertainment One Ltd.
Size
425.4 MB
Category
Games
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages
Age Rating
Rated 4+
Copyright
© Frogbox SAS / Entertainment One UK Ltd. / Walt Disney EMEA Productions Ltd. 2014
Price
$3.99

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like