Plant Identifier, Care: Planty 4+

Great App but Support is not easily found on the app

I really like the app and it keeps me on target for when to water my plants because I never can remember when I watered what plant and when.

However, my app shows notifications but have no clue where to find what the notifications are referring too. There is no place to contact support to ask questions about the app. Bugs me that my app shows I have 2 notifications but I have no idea what it’s referring too. I’ve clicked on the “?” Mark and it tells me to “finish setting up my mail setup”. But that’s all it says and doesn’t regret me to anywhere. I have gone to my email accounts and have not received any notifications there so I have no idea what it’s talking about.

Basically, it’s a good app for just basic needs but lacks in way of support when things go awry with the app.

No Free Version

I downloaded and used this app for a total of 5 minutes to identify some plants, got to identify 3, before being totally shut out of every single feature in the app unless I follow the consistent and annoying prompt to subscribe and pay monthly or weekly for this. I understand having a “premium” version, we all gotta make money but aside from the ridiculous pricing, there is NO free version at all. After using just that one identification feature 3 times, I now can’t add a single plant, can’t use the diagnosing feature, can’t use or set up a watering schedule because it won’t let me add a single plant. At that point just charge people to download the app because it’s extremely pointless for people like me who genuinely need and are looking for a free plant care app because they can’t afford to sling money wherever. Woulda saved my time if this was advertised correctly because it makes less sense to me to download an app I cannot use in any sense without throwing in some money regularly. So to sum it up, no part of this is free. You get to try out a single feature of your choosing for a couple moments then you have to PAY a subscription to use ANY part of the app at all. So great for money-bags who don’t have to worry about where they spend their money, not-so-great for the countless people who are struggling and just trying to practice some self-care through plant-care.

There’s a lot to like with Planty

PROS:
1. FREE - and doesn’t bug you to buy premium in order for it to work.
2. Doesn’t try to trick you into a free trial
3. Plant id via camera/photos works better than any of the other plant ID apps I’ve used in the past
4. Superbly designed - the Pet Toxicity banner in the plant’s profile is really helpful
5. Clean UX - (one thing i would modify is that it can be a bit tricky to go “back” once you want to add a plant but don’t necessarily have time to take or upload a photo of the plant. I do wish we could add the plant and either use a default photo of the plant, or skip the photo to initially add it, and then return to it later.)
6. I can see the direction this app is headed and think it has the most potential
7. It’s just dang cheerful

CONS:
1. Sometimes the information about the plant species is incomplete.
2. Occasionally, a plant will have a duplicate in the database with less/different/conflicting information so it can be slightly confusing.
3. Wish there was a way to toggle the information on each plant’s profile for care information. For example, see temperatures in Celsius or Fahrenheit.
4. Information - Again, just wish there was more consistency to the info and also some of the plant care information looks like it was limited to a certain number of characters/text. It cuts off midway through and can be frustrating.

Developer Response ,

Hello,

We are glad that you generally like our app.
User feedback is valuable to us. We would like to interview you to get to know you and better understand your needs. Please contact us at support@theplanty.co

Our new version will be published in June.
In this version:
*Our botanists have prepared detailed information for thousands of plants and we have redesigned our plant information page.
*The temperature type you mention will be displayed in Celsius and Fahrenheit.
*A feature that allows you to measure the light needed by your facility with Lightmeter will be available.