PlantIn: Plant Identifier 4+

My friend had recently gifted me plant that I had no idea what it was or what I was going to do with it. So as any very very naive plant owner does is care for this plant how I think it needs to be done. After a few days of just doing the top of the soil check to see if I should water it or not and with how much water I thought was enough, was not cutting it. Some of the leaves were starting to change into a light yellow color which even can’t be mistaken as my new friend was sick. And unlike the last countless amount of plants that were unfortunate enough to be placed under my care, I actually want this sucker to live! So not knowing what even type of plant I was working with I went to the App Store and downloaded the first plant identifying app I saw. I am so glad that I have chosen this one because not only did it identify what plant I now own, but it also told me the type of care and environment this plant needs. I have learned so much in the short 24 hours I have had this app downloaded. I originally planned on canceling when my free trial is up but this app has got me so excited to learn about plants and give me the green thumb I always knew I could have. Thank you!

Dear Valued Customer! We love hearing from our loyal customers and appreciate the plantazing feedback! Thank you for taking advantage of the Premium version of PlantIn. We are happy to hear that you are finding the features that helped you in your gardening experiences. We strive to make the PlantIn app the best and easiest app out there and the way we do that is by listening to our users' experiences. It's great to hear that the PlantIn application helps you with the accurate identification of your plants and that you will take care of them appropriately. Don't hesitate to contact us back if you have any questions or concerns. Please contact us at support@plantin.xyz so we can further assist you. We are listening and working hard to create positive change. Hope you will be satisfied with PlantIn next time you use it!

To tell the truth, I started growing plants quite recently. I've always liked it when there is a lot of greenery in the house. It is pleasant and pleasing to the eye. The room immediately looks much more comfortable. But I was scared that I would not be able to cope. I have no acquaintances who could explain how to properly care for them and what to do if they get sick. But I downloaded this app and everything turned out to be surprisingly easy. They drew up a competent plan for caring for my green pets, which saved me from unnecessary worries. Also, I am a very forgetful person, but there is a possibility of reminders. Notifications come regularly and without interruptions, so there is simply no way for me to forget about something. Now my house is full of greenery, and you can say that I live in my dream home. I am very happy, thank you very much for a stress-free life. I hope that I will not have any problems, but if they do, I know who to turn to.

Dear Valued Customer! We are so happy to get such feedback! Many thanks for your interest in our products! It is of utmost importance for us to know that our application makes your life easier by helping with your plants. The app notifies you via daily reminders when to water, cut, propagate, repot your plants. We appreciate that you have noticed reminders. We are always striving to improve the features of our app. For example, the notification system is based on your routine, location, climate, and other important data. All the plant care requirements are handled automatically, so you don't need to find them on your own. Thank you again for this review and thank you for being part of PlantIn Family! Have a wonderful day!

I am not one to typically leave reviews, but this has been especially challenging for me and I hope that the company can read this and make some changes or someone else who is passionate about plants and wanting to learn more can proceed with caution. I really support the idea of the app, and think that with some changes to the payment system it could be a helpful idea,However, I have been trying to cancel my subscription for many months and the app would continue to charge me weekly even when under the settings of the app it says I am not subscribed. So, that means there were many months that I was paying for the app and not able to use it. As a student who budgets my time energy and finances extremely meticulously, this was infuriating at times. It felt violating and really shady. I ended up needing to contact Apple to be sure that my subscription was removed.
This was gas money, food money, and how I was supposed to meet my basic needs. I do not have nine dollars for times a month to spare for a "donation" I did not sign up for.

Very disappointed in this -
maybe The company could issue me a refund as I was not able to use the app during the time that I was paying for it. if that happens, I would be happy to make an addendum to this review. Otherwise, I recommend highly against purchasing this app.

Dear Valued Customer! Thank you for the thorough feedback and thank you for bringing this to the PlantIn team's attention as it's important to know how the app is perceived by the customers. We are glad you support the overall idea of the app since it could be of great assistance to all those, who are passionate about plants and want to learn more. Nonetheless, we want to extend our sincerest apologies concerning all the issues that you have faced. Please mind you can contact our Support team at the support@plantin.xyz email address at any time with a brief overview of the situation on your side to receive the assistance needed. Once received, the Support agents will diligently look into the matter with subscription management. We welcome sending screenshots or any other proofs to make it easier to comprehend the exact issue and find a robust solution.
Please bear in mind each and every customer has a possibility to cancel their subscription at the first notice so the experience you have is not ordinary. We'd like to learn more about your situation and what exactly happened. We want to make things right so please do not hesitate to contact our Customer Support who will immediately look into this.
For now, we apologize for the inconvenience this has caused and hope to hear from you soon. Until then we apologize for the inconvenience and wish you and your loved ones all the best!