PleurX App 12+

I had the exact same problem logging in. It won’t accept my password or let me continue. I’ve tried forgot password and create an account. There is no response on the password and create an account wouldn’t let me past accepting terms. Please fix the issue. I rely on this app for information for my doctor. Thank you.

This was working wonderfully until about 3-4 days ago. Now, it won’t log me in (even though I know it’s the correct password and email), and won’t send me a link to set a new password if I do select “forgot password” to try to circumvent the issue. I haven’t been able to log any PleurX catheter drains in days, and I have no idea if the app will ever work again for us, and no customer service to contact to address the app issue.

Not sure what’s gone wrong, but it seems to be on the developer end. I’ve tried the app on several different devices and am running into the same problem every time.

I have been using this app for several weeks. Now it will not login with the known correct password. I am not able to reset password. I am not able to create a new account. I have completely wiped app from device and reinstalled with no help. Also downloaded it to two additional devices I am still unable to login. I have called the support number several times and all I get is a run around with several people telling me that that’s not their department. The app would be a very useful tool if it were actually to work. Please provide better support.