PMC Parking Manager 4+

It’s a great idea to use this app, only thing is when it’s a heavy check out it should be a quick response when guest request it usually takes a minute but it also should be a sound like a beep or car horn when a guest request so we know it’s a notification

First off there is no auditory alert or notification for when a car is requested unless you have a pair of headphones in and your phone is off silent. Secondly the key scrub is horrendous. When checking the guest information the list is not in alphabetical or numerical order. It’s just random. A task that could take 10-15 mins now takes an hour. My manager sent a message a few weeks after we implemented this new system saying our service standards are low and that they will be scheduling more people per shift. So not only is the system inefficient but now we will be suffering monetarily too. Please fix.

New update came out to make people pay through the app. This made the app more complicated to use, and it disregards anyone who pre-purchased a parking package online. This app is incredibly unnecessary, seeing as though the hotels front desk staff can just edit the charges to the room, no hassle. And we still have a notification issues city-wide here in Nashville, yet we have no updates to fix that. So the app still remains to be an annoyance to use, and we still have people confused wondering if they’re request had even come through.