PocketSuite Booking & Payments 4+

Excellent App for my LLC

One stop shop for all my business needs. I’ve only been using PocketSuite for a few days and I must say it’s pretty awesome so far! PocketSuite offers a flat 2.9% + $0.30 rate for payment processing which is lower than what Square or PayPal is offering. I just used the PocketSuite card reader for the first time today and it’s awesome! Only issue I have is once clients purchase a package or subscription, they cannot book a time on my calendar immediately after. They have to wait until the payment is processed which could take up to an hour. This is unacceptable for me as a business owner, and I’m pretty sure the clients feel the same way. I brought it to the admin team’s attention and they are working on a solution and revamping things in their new online booking release coming in the end of September. Highly recommend PocketSuite to anyone starting a business and/or those looking to change to a better way of doing business!

Great app, excellent onboarding, slow support

I just starting using Pocket Suite. The features are great for managing clients and employees. I really liked the onboarding process. Pocket Suite takes a proactive approach, offering set up support and office hours for extra help. They seem genuinely eager to help you succeed. Many of my questions were answered while I was getting ready to migrate from another scheduling app through the onboarding process. By the time I was ready to switch I felt prepared. The downside has been support. Importing client data took two emails and 5 business days to get data imported. That delayed implementation. After setting up Pocket Suite on my website (great instructions from Pocket Suite for doing this), testing and going live, some clients were unable to schedule through the website. I contacted Pocket Suite and sent supporting documentation showing the problem. I’m confident that the problem will be resolved, the delay is concerning. Overall the app is excellent and I recommend it. With the recommendation I’d suggest patience when trying to resolve problems.

UPDATE: Pocket suite did not solve the website scheduling problem. The issue went on for 15 days. During that time clients had difficulty scheduling online. The last contact I had with their help desk was 5 days ago. Looking into solutions on my own, I found a workaround. The app itself is great, but getting technical help was disappointing.

Developer Response ,

Hi there, so sorry that you have experienced slower than expected response times. With our text based support, you should receive a response within 2 to 4 hours. Otherwise, if urgent, please tap the ASAP Call button on your homescreen and you should get a call back in 15 minutes. Let me know if I can help with anything else.

PocketSuite for Massage Therapists

Being a massage therapist and starting my own business has been quite a journey. Through a series of fortuitous events, I came across PocketSuite. Many services and support systems I've researched have over promised and under delivered. The support I've received within the first week of trying THIS service has been wonderful. I JUST participated in a welcome/onboarding call where my trainers Clai and Camila and Chat Buddy Rocco C. were SOOO very attentive, professional and helpful. Can't begin to tell you how many onboarding calls left me confused and uncertain about next steps. Not only was this NOT my experience with PocketSuite, but the trainers will be finding out answers to my specific questions. Truly a great display of integrity on their part by fact checking their answers to give me the most accurate information. Very excited to see what the future looks like with PocketSuite.