Podium® is an Interaction Management™ platform service via its Interaction Platform™ leveraging the convenience of messaging to help local businesses win more leads, earn repeat customers, and do more as a team. Podium is trusted by over 30,000 local businesses to create millions of customer interactions each month.
Bug fixes and polish
Ratings and ReviewsSee All
Must have Program for Businesses
I love Podium! I highly recommend to any business owner that is looking for something for customer to be able to contact you easily with text messaging. We have a link on our website that customers click on and book 500% more calls from using Podium instead of a contact form that comes in an email form! It is also tied into all my social media pages so we don’t miss one message. Reviews! YES when I signed up with Podium we went from 50 Google reviews to almost 200 in less than a year I want to say 8 months! That’s just Google not including every other review sites like Facebook, BBB, Yelp, etc. All I can say is you definitely get more back than what you pay for the program! The customer service is amazing most all contact with Podium is text also unless you need to call but I haven’t had the need to call them since we set up our account. A Must Have!!! Thanks Podium!
When paying for a service such as this it’s frustrating that less than a month in it’s not working as it should. Multiple issues, with icon disappearing from my site and messages sent through podium not coming across on my phone like hey should. Many nice features, but requires time and energy on your part to solicit the reviews. I find that many of my customers who already have me as a contact are unwilling to give feedback to a source that does not come across as me. Also it’s confusing to me when an existing customer uses the podium button to contact me instead of using my cell number. My existing contacts don’t appear in podium as anyone I know until I enter them. It’s a lot of work on your end for a service you pay a lot of money for. I’m a small business with very limited time to delve into making this site work for me. They set it up electronically the rest is up to you.
Great for any business
People rely on the internet and reviews to guide them towards making the right purchase at a reputable establishment. By simply just asking a customer to give you a review goes out of sight out of mind when the customer leaves. With this app you can send a link via text or email to help get the review done for your business. In the world of smartphones this app is phenomenal to get your business ratings up. I send the link to all customers post sale and have had an 80% + success rate with customer reviews. It is much easier to give a review from your smartphone than it is getting to a desktop pc. Quite convenient!!! I love the podium app and will continue to be use it daily as it has brought me many customers. Thanks again.
Developer Response ,
Hi Kevin, great review! Thank you for sharing a thorough review of the Podium app and its beneficial features. Great to hear about the 80% success rate in getting reviews from your customers, it demonstrates the excellent service you offer your customers.
- Podium Corporation, Inc.
- 67.1 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Infrequent/Mild Profanity or Crude Humor
- © 2019 Podium
With Family Sharing set up, up to six family members can use this app.