PointCentral Smart Properties 4+

PointCentral

Designed for iPad

    • 2.9 • 93 Ratings
    • Free

Description

The PointCentral property automation management app is designed to provide long-term and short-term residential rental property managers with easy access to the properties they manage, enabling managers to keep pulse of what’s happening at their locations and communities, no matter where they are, at any time.

Key features include:
• Manage and audit individual unit and community access for residents, staff, guests and vendors
• Auto-configure temperature in vacant units for energy savings
• Set up notifications to get proactive warnings about water leaks or HVAC issues
• Create scheduled and temporary smart keys for vendors, prospective residents, contractors, or staff to support contactless check-in, keyless workorders or unattended showings

If you are a resident in a PointCentral smart property, please download the Alarm.com app to control your smart home experience: https://apps.apple.com/us/app/alarm-com/id315010649

What’s New

Version 4.21.18

• Behind the scenes improvements to power future features.

Ratings and Reviews

2.9 out of 5
93 Ratings

93 Ratings

Asiahk1 ,

STILL A WORK IN PROGRESS

It does show that the door is always UNLOCKED even though the your door is LOCKED. I can’t get the thermostat to turn in when I need to and then it turns on when it’s not supposed to and then I can’t get it to turn off. Lastly, the door alarm is soooo loud that when it locks the door it makes a lot of noise. I’ve been trying to figure out how to turn that feature off so that it doesn’t bother people when going in and out.

Developer Response ,

Hi there, we're sorry to hear about the trouble you're having with the system. It sounds like there may be some communication troubles occurring between your PointHub and the devices, but a good way to see if the app is the piece having trouble would be to log into www.pointcentral.com (the same login name and password should work for both the app and website) and see if the status of the devices appears correctly on there.

If it does not, we would recommend contacting your property manager to see if there is a way to troubleshoot the network communication between the devices, perhaps with a z-wave repeater or other solution. If you're able to try those solutions and are still having trouble, please feel free to reach out to us at 888-532-3032, Option 3 and we'd be happy to look into it for you.

TealMos79 ,

Horrible

I have been trying for months to change my password and “log out of all other systems”. Haven’t had luck yet and have been told the company can’t do this and I need to call my rental office then I call rental office and I am told I must call the company that runs the app. Problem is I believe someone guessed my password so I have been trying to change the password. Now at the bottom of the password change screen-is a little box that says “log out of all other systems”. Once I click this I get a message stating “YOU DONT HAVE ACCESS TO MAKE THIS CHANGE”. Mind you it allows me to change the password fine as long as I don’t click that little box. This does me no good... I can change my password all day but if this person has access and aren’t fully logged out they can still unlock my doors. Which they have done even while I changed the password multiple times. Such a small problem and I can’t get it fixed. I have no faith that this will be resolved soon either!

Developer Response ,

Hi there, thanks for this feedback. We're so sorry to hear this is happening to you! The ability to log out of all devices is something that would be controlled by your property manager, but we'd be happy to speak with you about how to best assist the both of you in getting this resolved. Please feel free to reach out to our resident support line at 888-532-3032, Option 3, and we will do what we can to help you out!

B1G BO1 5M1L3Y ,

Property visibility & peace of mind!

I love this app! The ability to navigate through all of my properties and control the locks and thermostats remotely has saved me hours of driving time and the peace of mind that the doors have been locked during our busy season. The only drawback is that the mobile website url has more features than the mobile app itself such as creating/viewing guest codes.

Developer Response ,

Hi there! Thank you for this review! We're happy to hear the app is working well for you, and we're happy to forward your suggestion for adding more features to it in the future. Let us know if there are any other suggestions you would have for us!

App Privacy

The developer, PointCentral, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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