Video Poker by Pokerist 17+

Fun game… but customer service is so bad.

The game is fun, actually spent money on it, but u can see where they try and get you to spend more money by letting you lose. (I’ll get back to that). First if you win big and get ie. $20M credits. When u want to play slots. It brings you to machines with $1M/ pull min slots. And if you didn’t know, it’s a hassle to get into lower denomination slots. Back to the losing, this has happened countless times, $80M credits. And didn’t hit 1 single line until about $1–2M credit left. And also the customer service is worthless. I won a weekly event. Total winning was like +$80M credits. And after the time ended, it froze. So I get CS, and their response was, “oh we’re sorry, we are extending that contest another 24hrs. You can check back then.” I said “ I bought coins to win, and now your saying I can lose!!” They responded” sorry but the contest is extended for another 24hrs, and you can keep purchasing coins and playing to win.” Me: “any compensation for your mistakes?” - them “ you can wait to collect free credits that we provide” - which is like 6000 per 24/hrs.

Update to my old review!!!

I just started playing this game recently and lost over a million chips. I was upset and contacted the game developers. They IMMEDIATELY fixed the problem and REFUNDED my 1.77 million chips!!! Thanks so much Kama Games. I am giving my new nice review like I said and I'll be sticking around!! To all you thinking if you should try this game, I would do it! They seem like good people!!!

Developer Response ,

We really want to help! Please resend your message to support@kamagames.com. Let us know you're contacting us about an issue from a review and describe the problem in detail. Our experts will look into the matter and do everything they can to fix the situation.

Developers confused???????

I read reviews before I download a game to see if it’s legit. I was glad to see so many responses from the developers. That is, until I realized they aren’t honest in their responses! Here are some “inconsistent” statements they made in response to player frustrations about winning big, getting hooked, and then no longer being able to win and having to buy, buy, buy coins (this was the common theme of the complaints). 1. In response to the randomness of the game the developers responded to one player by saying, “We do not interfere with games in any way.” However they state over and over, “All the algorithms in the game ARE CONFIGURED to ensure it is totally fair.” 2. The player complained they weren’t following regulations. The developers gave a long response explaining that because there is no money used in their game it is not gambling, therefore they are not held to “any” regulations. Later in a response to another player, they stated they are 100% compliant with “all” regulations. What regulations?🤷‍♀️I realize the “other” association might have some regulations, but you said you aren’t held to any regulations. Just get your story straight.
I just downloaded the game to write this review. I would NEVER play a casino game that you have to trust is fair, that starts with developers who can’t tell the truth (or a consistent lie)!

Developer Response ,

Purchases aren't mandatory in our game. They let you play at the tables with higher bets right away, but don't grant you any in-game benefits. You can always play without making any purchases. 

We use a random number generator to deal cards, mix decks, drop roulette balls, and form combinations in slots. Our RNG algorithms have been certified by an independent test lab, and all game algorithms comply fully with generally accepted standards.