Polaris‪®‬ 4+

Can’t ride without it!

Great overall app. We’ve put over a thousand miles through this app, and I love the ability to see where we’ve been, even if it’s not tracking on a known trail or with a signal it tracks your path you’ve traveled. If we get lost, we can alway backtrack on our route. Only 2 things I would change: 1) When you press “stop” when tracking a ride, have it verify you want to stop. It’s a bumpy ride and I’ve gone to adjust my view of the ride and accidentally stopped tracking the ride. And once you do, there is no going back. 2) Be able to plan a ride and follow the trail like a car GPS does.

Was awesome now worthless- please fix

I have to used this app for years and recommended it to many people. Offline feature was a life saver. Recently app is ridiculous. Doesn’t work at all. I have used it on many phones but have used it on my current iPhone 8 for at least the years. Has suddenly stopped working. Went riding in st George Utah a few weeks ago and downloaded offline map of the area. Needed to rely on the app to find our way back as I have done on many rides but this time the app only showed an arrow on an extremely basic map, no roads or trails. App eventually just kept locking up, was worthless. Had to just pick our way home by trying different trails. App is useless. Was riding in an area with full cell coverage today and so couldn’t even find my location in the parking lot. Said gps signal was too weak. Went from one of the best to just something taking up memory on my phone. Need to find another option at this point.

Developer Response ,

Thank you for your response. Some users experienced a serious crash. The team took this as a top priority and found the issue. We expect the fix (version 6.4.03) to be approved by Apple and released today. We apologize for the problems we caused on your ride.

No offline map download option or it’s buggy

I used to love this app but can no longer download offline map regions. The only option is to ‘Choose Map Area’ and doing so just takes you to the map screen, allows you to zoom in or out on an area and take a screenshot they call a “map”. If you zoom in tight enough for trail numbers or FS road names then the screenshot is of a tiny area. Zoom out to capture the whole trail system and no labels. I haven’t tried but I assume this means when riding it’s not interactive either. There used to be a feature to select from a list of trail systems and download actual data for an interactive map. Considering that 90% of US Forest Service Area I ride in has no cell coverage this app is now useless.

This could be a bug but, if so, has been ongoing through several updates for months. Tried to provide bug feedback on app website and their form closed out in the middle of typing so, this is my feedback.

Developer Response ,

It sounds like you may not be using the off-line maps feature correctly. Once you click on choose an area, the next screen is where you pick the area you want to download. This is just a geographical representation of how large of an area you want to download for offline use, like a snapshot. When you have zoomed in to the area you want, you then have to click the download button. Once you download an off-line map region, the app automatically populates the roads, trail data, waypoints, etc... on the normal map page. Clicking on the downloaded region in the off-line maps page just brings up the zoomed out image of the region, it does not bring you to the downloaded map. To test this out before you head out on a ride, you can go to the off-line map page and download a region you have not visited before. Once downloaded, close the app and turn on airplane mode to simulate no connectivity. Then open the app, and on the map tab, move the map to the area that you downloaded. You should see trails, roads and waypoints when you zoom in. Please note, with large off-line maps, it can take a minute for the map to load all of the downloaded map tiles. Please reach out to us at ridecommand-support@polaris.com if you still encounter issues.