Polaris‪®‬ 4+

Can’t ride without it!

Great overall app. We’ve put over a thousand miles through this app, and I love the ability to see where we’ve been, even if it’s not tracking on a known trail or with a signal it tracks your path you’ve traveled. If we get lost, we can alway backtrack on our route. Only 2 things I would change: 1) When you press “stop” when tracking a ride, have it verify you want to stop. It’s a bumpy ride and I’ve gone to adjust my view of the ride and accidentally stopped tracking the ride. And once you do, there is no going back. 2) Be able to plan a ride and follow the trail like a car GPS does.

Having an issue w tracking ride

LOVE the app but just this year, i noticed when you track a ride and then pause the ride, like say when you go to a restaurant or whatever, it then loses the tracked ride. You used to be able to track a ride, pause, leave the app to say respond to texts, etc, and then restart the ride no problem. Now When you try to come back to it, it starts a new ride. I like to track my ride for a full day but when this happens i have little rides until i pause it. Any answers for me? Or can this be fixed with an update??

Also, why do you have to continually click the “share location” button when doing group ride? It should remain how you checked it in my opinion. And can there be a dark mode? I get we can just dim the brightness but this would be a nice feature

Developer Response ,

Thank you for the feedback. We are looking into dark mode, and this will be considered for a future release. Food and gas are listed under services, but this layer is turned off by default. You can turn it on by hitting the more button on the map, going to "show on map" and toggling services. Please let us know if that does not work for you, ridecommand-support@polaris.com.

No offline map download option or it’s buggy

I used to love this app but can no longer download offline map regions. The only option is to ‘Choose Map Area’ and doing so just takes you to the map screen, allows you to zoom in or out on an area and take a screenshot they call a “map”. If you zoom in tight enough for trail numbers or FS road names then the screenshot is of a tiny area. Zoom out to capture the whole trail system and no labels. I haven’t tried but I assume this means when riding it’s not interactive either. There used to be a feature to select from a list of trail systems and download actual data for an interactive map. Considering that 90% of US Forest Service Area I ride in has no cell coverage this app is now useless.

This could be a bug but, if so, has been ongoing through several updates for months. Tried to provide bug feedback on app website and their form closed out in the middle of typing so, this is my feedback.

Developer Response ,

It sounds like you may not be using the off-line maps feature correctly. Once you click on choose an area, the next screen is where you pick the area you want to download. This is just a geographical representation of how large of an area you want to download for offline use, like a snapshot. When you have zoomed in to the area you want, you then have to click the download button. Once you download an off-line map region, the app automatically populates the roads, trail data, waypoints, etc... on the normal map page. Clicking on the downloaded region in the off-line maps page just brings up the zoomed out image of the region, it does not bring you to the downloaded map. To test this out before you head out on a ride, you can go to the off-line map page and download a region you have not visited before. Once downloaded, close the app and turn on airplane mode to simulate no connectivity. Then open the app, and on the map tab, move the map to the area that you downloaded. You should see trails, roads and waypoints when you zoom in. Please note, with large off-line maps, it can take a minute for the map to load all of the downloaded map tiles. Please reach out to us at ridecommand-support@polaris.com if you still encounter issues.