iPhone Screenshots


IMPORTANT NOTE: For optimal use, Polycom recommends provisioning and management through Polycom RealPresence platform.

Polycom RealPresence Mobile is for business professionals who want to extend their enterprise video collaboration capabilities beyond the office and conference room to their mobile devices. RealPresence Mobile is an easy-to-use video app that provides premium quality audio, video and content sharing. Cloud-based deployment gives users access to enterprise directories at the swipe-of-a finger. Users simply highlight a name, connect, and then collaborate.

Features and Benefits:
• Share the industry’s highest-quality audio, video and content through standards-based protocols using the latest in compression technologies

• Protect your network and maintain high-scale call volume through tight integration with RealPresence Access Director

• Leverage an intuitive, consistent user interface across your mobile, desktop and room-based systems for increased productivity without complex user training

You must not be in violation of your wireless data service agreement, if any, when using Polycom RealPresence Mobile. Because some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their networks, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP, POLYCOM recommends that you check the terms of your agreement with the operator prior to any use of the RealPresence Mobile.

What’s New

Version 3.11.1

RealPresence Mobile version 3.11.1 adds support to iOS 13 and includes bug fixes.

Ratings and Reviews

1.7 out of 5
91 Ratings

91 Ratings



The video visit freezes, lags, drops off, poor connection, delayed voice to video, crappy camera view options; and all you end up doing is spend more time try to connect/reconnect and fix the problem that can’t be fixed by either visitor. Cheap setup to try and save money when there wasn’t anything wrong with the zoom visits they switched from. There are better apps that offer video visitations. And it’s not compatible with all web browsers or devices. All in all I would give this a negative rating if I could. You end up with maybe a 20 minute visit of complaining out of a 45 minute visit if you’re lucky and even more if the facility doesn’t cancel scheduled visits at the last possible minute with no reschedule option due to exceeding visit limits reached.
Very Single Visit it’s either cancelled or poor video service.

51peanut ,

Complete TRASH!

This is the only way for me to “visit” with a loved one who is incarcerated. There is no way to see if I’m on the camera so I have to keep asking if he can see me. The sound quality is horrific. It freezes up throughout the call. It will drop at least once and I’ll have to rejoin. There are issues getting the call started and I’ve lost the first 10 minutes every single time. I use a variety of apps for video calls every day at work and have never experienced issues. It feels like the DOC purposely picked the most useless piece of garbage app they could to let us all know exactly where we stand in their eyes. This app is full of 1 star reviews for a reason!

ncribbs ,

Horrible compared to Zoom

The facility my sibling is at recently switched from zoom to this. There is no front camera view so you can’t even tell if you’re in the frame, the video is extremely pixelated, the connection is poor as the audio and video randomly stopped working multiple times throughout the call. It seems that the facility switched to this program in order to save money because you can tell how cheap it is. Certainly not want you would expect from a video conferencing platform in 2020. Awful


44.9 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Czech, French, German, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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