Popeyes‪®‬ 4+

‘Love the 2pc Combo, WHEN it has what I ordered.

I dine or drive through once a week because I love the flavor and amount of the crunchy coating on the thighs & legs when they’re hot and juicy. The slaw or mashed potatoes, and their biscuits with butter all taste amazing together along with Dr. Pepper. I really look forward to that meal, so I’ve become SO angry that 8 times out of ten, they give me a breast instead of a thigh which is a drier, less flavorful piece that I won’t eat. Therefore, I’m beyond disappointed and furious when my husband is kind enough to bring one home for me, and they did it again, and all I have to eat is a drumstick. NOW, my husband or I have to GO IN when we are “driving through” to watch them, or we have to pull over in the parking lot after the drive through to check. Yes, 80% of the time, we have to park & take it in! They always say that they are “out of thighs.” If I’m eating there, I will actually wait the 15” for them to make them or just get two legs. I’m not merely complaining; I want to know when corporate is going to solve this. The employees at the counter are always so nice and really competent, so I keep returning with just “hope” each time. They’ve even been out of my Dr. Pepper a couple of times, so now I have to ask that before I order at the counter. I always order through the app to get rewards, so it’s a positive that I earn a free meal every so often, but ya have to ask, “Is it all worth it?”

Good chicken sandwich. Poorly done app.

I really wanted this after work. Paying online for food and getting rewards points in like a good idea. Works well with many other restaurants. However Popeyes has failed in maintaining digital support for the app. The first issue that I had reported to them was when I had a problem with one location but could not find a way to report it on the app. They list every city in Colorado regardless of if they have a Popeyes location. However a couple cities turns out are missing so they list those all under even if they’re not in Denver. Kind of makes reporting a problem a bit difficult. But now the newest thing is they are promoting their new hot chicken sandwich, and say it’s not available at my location. However when I get there it is advertised and the staff says we have had it since the promotion started. You would think the app would be fixed to solve the simple question and allow people to purchase the item. But I have contacted them a few times and have heard nothing back and the app is unchanged. This is too bad. When I first got the app when the location nearest me was first opened I used it to report issues I had with orders and received quick and extremely fair resolutions. Now the pendulum has swung the other way.

Developer Response ,

Hey! I’m the one who checks up on folks that didn’t love the app as much as they loved our chicken. Can you tell us a little more at popeyes.com/support so we can follow up with you?

No way to contact customer support

I ordered for the first time on the app today and it will be my last. I called the driver to let him know something was missing and he said I would have to let DoorDash know but since I ordered through the Popeyes app there is no order history of it. Every time I tried the customer support it always said error I took photos to prove I tried reaching out after I received my food and looked through everything. I then called the restaurant and the manager said he could not refund me because he does not have access to the online ordering which kind of makes no since to me, either way I have to go up there just to get something solved I don’t want to even be troubled by it because now a days I seem to have so many problems with Popeyes makes me not want to get anything from you guys anymore. Even picking it up a order took a 45 minute wait time after we had already put in a order 30 minutes ahead even after all that time we left with nothing because they only prioritized drive threw.

Developer Response ,

Hey! I’m the one who checks up on folks that didn’t love the app as much as they loved our chicken. Can you tell us a little more at popeyes.com/support so we can follow up with you?