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Description

Postmates enables delivery from your favorite restaurants, grocery stores, and more—24/7/365. Gets what you want, when you want it. Just Postmate it.

FIND YOUR FAVORITE RESTAURANTS
Browse all the best restaurants nearby, add delicious items to your cart, and place your order—no cooking, no cleaning.

GROCERY, CONVENIENCE, RETAIL AND MORE
From broccoli to beauty products, get the essentials you need delivered from nearby grocers, liquor stores, and more.

EASY PICKUP or NON-CONTACT DELIVERY
Want to get your steps in? Skip the delivery fee and place your order for pickup. Or, if you’re still in sweats, get the food dropped at your door so no one has to see.

REAL-TIME ORDER TRACKING
Track your order on a map in real-time and we’ll notify you when it arrives—so you can keep doing what makes you happy.


PROMOTIONAL TERMS
$10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

What’s New

Version 6.56.10007

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.

Ratings and Reviews

4.8 out of 5
1.6M Ratings

1.6M Ratings

Lovely Lovato ,

I NEVER get what I ordered

Twice I have used the app to order food. Both times, my delivery was incorrect. The first time, the drink was visibly incorrect as it was a fountain drink vs a freeze, also a taco, and nachos were missing. Major fail on the entire order, and it should have been simple. It wasn’t that large, because I was charged a small order fee that was not refunded. I was using a promotional free delivery so at least I didn’t pay for that. I received a credit, not my money back and I don’t believe it was for the entire amount of missing items, I was so exhausted with the constant changing in rep replies, I just let it go. Attempt 2, an entire meal was missing from the order, and the quesadilla was burnt so bad, it was inedible. Is this their fault, no, but Taco Bell had I paid them directly would have replaced it. They credited me .59 cents for that, I have no idea where they got that amount. They refunded the missing meal, but I went to bed without dinner, I was exhausted and starving! This time I paid a delivery fee that they refuse to refund. The thing is, I paid for delivery of items you failed to deliver. Therefore the paid service was not rendered. It is poor business practice, and unethical to keep my money. Also, what good does the credit do me, when I’d now rather drive to get my items than deal with this again?

Developer Response ,

Hello - I’m sorry to hear that your experience with our service was not up to par. We’d like to review your issue again and make this situation right. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Please let us know that you're following-up from an app review in the text field with details regarding your concern. Thank you, and we look forward to working with you to get this resolved.

afs0202 ,

Postmates is unreliable

This is a review of Postmates itself, not the app. I ordered from a local Italian restaurant via Postmates and received all parts of the order, except for the pizza. I immediately called the restaurant, because there was no way to contact the Postmates driver who dropped off the food. When I spoke to the restaurant, and the pizza was ready and sitting with the rest of the food to be picked up, but the Postmates driver did not pick it up. He apparently did not check the contents of the order. It’s pretty obvious if a pizza is missing from a bag of food. When I spoke to Postmates, the representative was incredibly unhelpful in trying to resolve this matter and stated that the only way to obtain the pizza that was sitting, ready at the restaurant was to request a refund and re-order the same pizza, so a new driver could be dispatched. This is unacceptable. If it is the driver’s fault that the order was missing, he should be responsible for picking up what he left behind. Furthermore, a subsequent order would have taken significantly longer. I have spoken with the restaurant, and they use an alternative delivery service, so I will not be using Postmates again. Others should be aware that Postmates does not value their customers, and other options are available.

Developer Response ,

Hello - I’m sorry to hear that your experience with our service was not up to par. We’d like to review your issue again and make this situation right. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Kanxizmsmosaall ,

They’ve changed things (UPDATE 5/23)

This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous.

You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.

Developer Response ,

Hello - This is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

App Privacy

The developer, Uber Technologies, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Other Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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