Postmates - Food Delivery 12+

Overall terrible

Honestly, I tend to put up with the constant incorrect orders and burnt food, but since postmates stopped reimbursing me for bad business I hate this service. The drivers are late and don’t read the instructions before hand. The original estimated time will be one thing and I’ll receive it HOURS later. That wouldn’t be an issue if they’d allow you to cancel the order, but they still figure it’s good business to charge you full price (and sometimes a cancellation fee) for THEIR drivers being late and me not being able to accept the food. I wish I could upload a picture from last experience. My food was so burnt that it was inedible. They told me it was against their policy to reimburse me, or even contact the restaurant for an unburnt item, which uber eats most definitely would have done. Sadly I now live too far to use their service because I definitely wouldn’t deal with Postmates otherwise. The time before that one of their drivers seemed to be under the influence and after an hour of circling my neighborhood “lost” she arrived crying and yelling at me saying that uber doesn’t pay her enough and calling me disrespectful because I asked that she call me after 30 minutes of being lost. I have screenshots of the texts she sent me before she arrived and after too. That was also something they did nothing about. This company is horrible with even worse customer service.

Ответ разработчика ,

Hello - This is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “Contact the Developer” when you receive this reply. Under “What can we help you with?”, select “Postmates Services” then “App review follow-up”. Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Be warned!

First off I’d like to say although I had my issues the company was quick and able to make up for the mistake made.

This was the first time I used this app and I’m not gonna use it again. I don’t really know who to blame. The app or delivery person. I made an order of three items but I received far more then what I ordered. I ordered two soups, one large and one medium. When we received the soups there were five styrofoam cups. Two large and three medium. I was surprised to see so many cups. Turns out the guy ordered five soups! Two large and three medium. Instead of paying what should’ve been $30 I ended up paying $86. I couldn’t believe it. Now if you’ve used the app you’ll see that they put your order in a list type for example 1.sandwitch 2.soup 3. Soup. So what the guy did was that he ordered one sandwich two large soups and three medium soups. I can’t understand how he would’ve seen those numbers as amounts of each item. I also don’t like the fact that it says you won’t get an accurate price and total until the person picks up your food. Should’ve known better and seen that as a bad sign. One more thing I have a charge of $9 and change on my bank statement. When I added that to the $77 I was charged for the order the amount comes more then what is shown on my email receipt. I don’t know what the heck is going on but I definitely won’t be using this app again.

Don’t make a mistake on your order!

Be sure not to make a mistake on your order or choose the wrong payment method. I ordered food for a sleepover my son was having and needed to make a change to the payment method I used. Couldn’t find any way to do it. So I cancelled the order, literally 1 minute after submitting it. I received a message saying due to the inconvenience I was still going to be billed. I contacted customer service to explain I still wanted the food I just needed to change the payment method. She said I needed to click on the receipt for my order. However, I cancelled the order so soon after my order was made there was no receipt. I explained that since I was being charged anyway I still wanted the food. She then said other then placing another order, there was nothing she could do for me. What!?! What happened to the food the restaurant had already “prepared” and was being charged for?!? Wasn’t that the reason they gave me for not being able to cancel the order in the first place?!? She did say she would escalate the matter with a “service specialist” but that person didn’t contact me until 24 hours later. So now I am out the money for the order, never received the food, and ended up having to go to another restaurant anyway.