iPhone Screenshots

Description

Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it.

Order burgers, sushi, pizza and more with Postmates:

• 500,000+ local and national restaurants and retailers.
• 300,000+ Postmates on the ground, ready to bring you anything.
• 3,000+ cities and counting in the U.S. and Mexico.
• Real-time order tracking, keeping you updated on your delivery progress.
• Free delivery on all orders over $15 with an Unlimited Membership.
• Use Postmates Pickup for takeout orders, skip the line and the fees.
• New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees!

GET ANYTHING DELIVERED
Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store.

BRANDS YOU'LL ONLY FIND ON POSTMATES
Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more.

NATIONAL PARTNERS
Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more.

ALSO GET DELIVERY FROM
McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more.

DELIVERY ANYWHERE, ANYTIME
We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it.

FAST DELIVERY
Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery.

POSTMATES UNLIMITED
Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 17% when you sign up for an annual plan.

CUSTOMER SERVICE
Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com

ACTIVE IN ALL MAJOR US CITIES
Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC.

WAYS TO PAY
Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash.

PROMOTIONAL TERMS
$100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 7 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

What’s New

Version 5.3.16

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.

Here’s what you'll find in our latest update:
• We've added an easy way to rate your orders so we can pass feedback to our restaurant partners and Postmates

For the first 100 customers to enter in promo code: HOLIDAYSAREHERE you'll receive $2 off your total on your next order.

Ratings and Reviews

4.8 out of 5
776.8K Ratings

776.8K Ratings

DJB244 ,

No Loyalty Program and customer service issues

As a very loyal postmates customer, I find it incredibly disappointing that postmates does not have a loyalty program for loyal customers such as myself who spend hundreds of dollars using postmates. In addition, I have had several issues with postmates lately and feel the level of customer service was not sufficient. Although feedback is received promptly, an impressive/positive quality of postmates, most times an apology is provided without any sort of financial refund or compensation. For example, I recently received an order of sushi that sat out for two hours (+) before being delivered due to a malfunction between the app and postmates delivery person. I ended up having to throw the order away as well as reach out to postmates several times because the driver couldn’t close out the order to continue his shift. I explained all of this in several emails but was still dismissed and charged for the food. I would think as a person that uses postmates several times a month, my order would have been refunded due to your companies mistake. This is only one example of many issues I have personally experienced or heard from others. I pride myself on being a loyal customer so changing to one of your competitors is not desired; however, I will if I do not see changes in the aforementioned areas of customer service and loyalty programs.

Developer Response ,

Hello - This is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved. Please let us know that you're following-up from an app review in the text field.

Kanxizmsmosaall ,

They’ve changed things (UPDATE 5/23)

This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous.

You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.

Developer Response ,

Hello - This is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

kmc3398 ,

Disastrous app

Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!

Developer Response ,

Hi there, kmc3398, this is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Just let us know that you're following-up from an app review in the text. Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Information

Seller
Postmates Inc
Size
171.5 MB
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
12+
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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