Welcome to the Potbelly app! Ordering, paying for your favorite meal and earning amazing Perks has never been easier. Want to order ahead for super-fast pickup or delivery? Go for it! Want to customize your order, just the way you like it? We can do that too! Want to pay with your phone, so you can leave your wallet at home? We've got you covered. Best of all, the more you visit, the more smiles you’ll earn and the more Perks you can redeem.
-Enjoy photos of our newest menu items, check your Perks status and start your order all from one spot!
-Find and save your favorite shop.
-Choose to pay & earn smiles or just earn smiles, all by scanning your unique QR code.
Ratings and Reviews
I love Potbelly’s BUT.....
Been going to Potbelly’s for almost 20 years and today was the very first time I was disappointed. A little shaken actually.
I always order a Wreck on multigrain. Everything on it except mayo. Today as I was watching him add the toppings I noticed he didn’t add hot peppers (a necessary ingredient always). So I asked. He said they were all out, which is odd because right in front of were 5 or 6 jars of their hot peppers for sale. I was like umm.. Then he went off “I’m not about to use the $6 a jar peppers blah blah blah”. I said I wished they would have told me before I ordered. He advised me to complain to HQ (elsewhere essentially).
That was that, I guess. Tough luck faithful Potbelly’s customer.
So I did what was necessary and bought my own jar of $6 hot peppers. They were delicious. My sandwich was complete. By any means necessary.
Seriously, this is no way to run a business. I’m still in disbelief. I’m still gonna go to Potbelly’s but definitely not this location on State Street in Madison Wisconsin. SAD
Glitches ruin coupons & perks opportunities
So I’ve used this app a handful of times and not really had much issue but this was the first time that I actually ordered through the app ahead of time, and it ended up being more of a nightmare than anything of ease. After placing my order and yeah I received confirmation that it would be ready in 8 to 10 minutes; when I drove the 2 miles to potbelly they were unable to find my order in came to the conclusion rather quickly that I must’ve placed my order for a Nother Potbelly. After showing them this was not the case they were very kind to re-order it and take care of the issue, even offering to call the “other place “to cancel my order that somehow was set up for pick up the following day. I ended up choosing potbelly because of the perks deal that I had and when my order had to be re-done upon arrival, I lost the ability to use my perks points and coupon because it cannot be used until the other transaction was canceled. It was only two dollars so I wasn’t about to make a big deal to the poor guy working the drive-through window but it was more the principle of the matter. Annoyed.
This wouldn’t have happened at Chick Fil A.
Horrible App/Order experience
Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!!
Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included.
So, my experience was;
(1) horrible online App experience
(2) unacceptable on time availability
(3) order was wrong
My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.
- POTBELLY SANDWICH WORKS, LLC
- 93.6 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Potbelly Sandwich Works, LLC
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.