Premier Agent 4+

Although the issue is more closely related to the staff and their practices and procedures, I must express my concern. When I first started using the Zillow premier agent app, I felt that my leads were of good quality and coming in on a regular basis. Once I finished my diet contract with Zillow and began my second, the quality of my leads dropped significantly. I went from receiving leads on homes between $100k and $200k to only receiving leads on foreclosed and condemned homes that were listed for less than $50k. A few here and there wouldn’t bother me but I haven’t received anything worth while in over 3 months. Now the Zillow “care team” keeps coming up with reasons to bill me and extend my contract. I’ve been trying to cancel this advertisement service for almost 3 months. It’s a scam.

Very disappointed with this marketing service. I received 5-6 texts/direct calls through the premiere app that were for curbside delivery. What the hell? Did Zillow post my phone number somewhere for restaurant curbside delivery? I can’t believe I actually paid for that. Also, Zillow does not vet their “leads” at all— I had somebody call me who was checking on the offer they put in on a home—why they did not call their agent, I have no idea. Most of the phone calls I received were a complete waste of time, money, gasoline, and energy. Furthermore I tried for 2 months to cancel this “service”— for two months they continued to give me the run around telling me 1. I couldn’t cancel because it was a day beyond my contract date, saying “I’m sorry I’ve done all I can” 2. Then they ASSURED me it was cancelled for the next month— I was then charged AGAIN for the next month despite 3 interactions with Chaun Dillard, Edward Cornelius and Agent Care <— these people do not work, I have no idea what they get paid to do because there is ZERO customer service being done. Edward Cornelius who is Chaun’s boss didn’t even email me back, the guy was non responsive (great managing buddy!)

I recently just canceled my subscription with Zillow. The lead quality was great when they first rolled out their new vetting system. Slowly over time the quality had diminished. Most people calling had already signed paperwork with another agent and were only calling to find out individual property information with no intention to buy. I was in a region with an average price point of $550k. Almost every lead I received would be for properties under $100k with the occasional property just under but never over the average price point. When I would call and report the mobile home leads (which we’re not even supposed to be in the system) they would simply say “thank you for reporting, we will remove the listing but it will still count as a lead”. This would always be followed by a rep stating that I should take more Zillow training courses to better learn how to sell. Just a bit condescending in my opinion considering I had followed their method to convert leads. Over all I would not suggest buying into this as a reliable lead gen. I just barely broke even on my roi.