Premium Parking 4+

I have been parking with Premium one day per week for the past 12 weeks and it has been a very good experience for me. I use the app which works great and I utilize the Early Bird parking. I also use a credit card for the charges. When the time I’ve paid for is nearing expiration, I receive a text message notifying me and offering to add more time if needed. It is very easy, simple, and consistently works well for me. I’ve only had one problem, which is one day the early bird option was not setting the time correctly (only gave 2 or 3 hours for the early bird price), I secured it anyway and then called them. The girl I spoke with was very pleasant and knowledgeable and explained they were having a glitch in the system and corrected my end time immediately. I was then able to open the app and could see that the time had been adjusted. I will never hesitate to use Premium; my two cents...

Christina - We appreciate your detailed review and are happy to hear that your experience has been very positive. Thank you for choosing Premium Parking.

New Review: I appreciate the company reaching out and refunding the purchase
Old Review:
I was in Louisiana the week of Thanksgiving and accidentally purchased parking at two spots at the same exact time (That’s on me)
I contacted their customer service support immediately over chat, no one answered until three hours later because I had left a bad review on the survey. When I was called about it they stated that they could not give me a refund because I had to use Apple Pay on the app, and then I had to fill out a form to receive my refund. I filled out the form, they were supposed to reach out back to me within 10 days, it’s been a month and a half. I contacted them last week and someone said on the phone that they would put a note on my account so I would be called back. I have yet to be called back.

Vee. x - I spoke with our customer service team and we are here to help, however, we need to know your account information to best assist. Please email us at support@premiumparking.com or call us at (844) 236-2011 and we can get this straightened out. Thank you for your feedback.

This company is still a sham. Don't park where you see their sign if you plan on being an average person and coming back a few minutes late to your meter. Me and friends wanted to check out one store in the downtown New Orleans area. We didn't know exactly where the store was, so we spent a few extra minutes walking there and back. paid $25 to park for 30 minutes, came back a few minutes after to find their "enforcer" putting a boot on my car. Despite the sign five feet away from my car saying maximum charge for boot was $90, ended up paying $135 for some "flat rate" to compensate for "another car not being able to park there"(despite multiple other spaces being available in the lot). Also left my bank account with 2 weird charges which was very worrying, but thankfully everything came out even. Better to waste your time finding street parking than to waste your time AND money paying $155 to park for 45 minutes and get booted. There are people watching for you to be a minute late back to your car so they can boot it.

Emily -- I'm sorry you feel this way. Our mobile app and TextPay will send you an alert 15 minutes prior to your parking expiration so you can ensure you've paid for the time your vehicle is on our lot. If not, you can add more time with a few clicks. Please reconsider using our services and email us at support@premiumparking.com so we can give you a promo code for next use.