PrepaidCardConnect 4+

I got this card thru my employer so my pay checks automatically are loaded on it and so far this app has been great! The thing I like the most is I set up a certain amount to be taken out of every check automatically and put in my savings account and it does it without fail every pay check! I have even changed the amount a couple of times. I love that feature! I have never had any problems transferring money or anything. The only issue I have had with it is the text alerts but that is a minor issue to me and not really worth complaining about. I never have a problem with it loading and everything or anything I do on there seems to be pretty speedy. I actually love this app and hope it continues to work good for me.

The app seems to be having some issues. I stoped getting the text alerts for my card. Tried to sign into my app to see what the issue could be. Discovered I had forgotten my password. Tried several times, and tried to have a reset password emailed to me. Discovered that I had used the wrong email address when setting up the app; so I was unable to receive the email to reset my password. Called customer service. She was able to change my email so I could reset everything. The lady on the phone was very hard to understand and was annoyed that I asked her to repeat herself. When we were finished; she made sure to tell me I could/should use the app/website for issues like this. Which I understand; but if the email was wrong and I wasn’t able to remember my login information then how could I have used the app/website? I felt it was rude of her to say it that way. Then when I was able to get a reset password email; it took several tries. The first several time I just simply got an email that said I had reset my password, even though I had not yet been able to do that.

I use this app to track my balance/activity on the card i received through work. It’s fine that i can track that stuff when it works. The app seems to go down A LOT. It hasn’t worked for me in almost a month and half now, and i’ve even updated it. It says my account info is wrong (it’s not, i put the same credentials in on the website and it logged me in just fine). Also do not ever use your card at a gas pump. They will take out money. Sometimes a lot. and it will take days to get it back. I’ve also been unable to use my card on anything online since the app went down including paypal, doordash, etc.