PrettyLittleThing ٤+

Love Shopping PLT, but the App though…

The 4 stars is for the store itself, I love the options they offer, I can shop for any occasion and in whatever budget I may be in at the moment. However, the app has glitches that make the shopping experience frustrating, to the point that I just close it and end up not buying anything. Idk what the correct term
Would be for it, but the back feature once I’m on a single item, takes forever to go in effect. I have to keep on clicking on the back arrow forever, like it’s not sending my touch on the back arrow and sometimes once it finally kicks in it’ll go back 3-4 pages back, like it has a backlog. Also when I’m scrolling through a section, select an item for a closer look at the details and then go back it’ll take me back to the very top, so I have to scroll down forever to get to where I was. Sometimes I can’t even add an item to my bag, because it won’t let me select a size. The times that I have checked out is when surprising the app has been glitch free, but more often than not, it is. Please work on that, thank you!

Zero stars- worst customer service I’ve ever encountered

Typically I do not write reviews but I have never had a worst experience with a company before. I ordered a package on October 15, paid for two day shipping. One part delivered but the second part went missing before it was delivered. Immediately I messaged the company for help- they told me to wait two days, it did not deliver. Then they told me to wait two more again, still nothing. They did this a few times then finally said give it a month until November 12. By the 6th the shipping services updated and said my package was not deliverable. I message immediately and they still tell me to wait until the 12th to ‘give the courier time.’ I do, then email their services again but then I am told to wait two more weeks until November 22 so they can give the courier time to look into it. Finally I email them after this date, get some semblance of a response making it sound like I will be refunded for my 10+ missing items. Just to be informed that I am outside of the window to get any refund or reshipment because you only have 14 days from when your items are delivered to open a case and find compensation. Make that make sense. This company pushed me off for days telling me to wait until I just so happened to be too far outside the window to be compensated. I will never order from here again. This is the worst experience I have ever had with any clothing service and they have completely lost my trust. 0/5 stars.

One of the worst clothing apps

I love PLT the clothes are so pretty but when I saved some clothes I could only look at a certain amount of them. If I were to re-save the item to my wish list I can see it at all. I updated the app because it said they fixed some issues. But it only seemed to make it worse. For example I would search up dresses and scroll through them and the app would just kick me out so I would lose my spot. It keeps constantly kicking me out no matter what I am looking at. I would like to be able to look at all the clothes especially the ones in my wishlist but I can only see less than half of them. I would really like to purchase but if this app is having a lot of issues I wouldn’t want to risk spending my money on it. Please fix these issues as it seems you’ve been having this problem for years.

Update: I had a few things in my cart that’s been in there for a week now. I also put some stuff in there that I couldn’t see in my wishlist anymore. And I check it today like everyday and there’s nothing in my cart anymore. Now I have to look through everything again just to find what I had in my cart especially since I can’t see my full wish list. So far do not recommend this app I really wanted to like it especially because of the clothes but the app is trash. The more I update hoping the bugs will fix it just seems to make it worse than it was.

استجابة المطور ،

Hi, we're really sorry to hear of your experience when using our app and our developers are currently investigating this as a priority