Prevail Bank Mobile Banking 4+

This app is by far the worst bank app I’ve ever seen. Touch ID is not working at all. It needs a lot of improvements. Please fix it!
Update: changing to 4 stars. Touch ID problem fixed and app is running much smoother now! Thank you for fixing it!

Thank you for reviewing our Mobile Banking app, we would like to apologize for our delayed response. We are sorry to hear you have been experiencing problems with Apple’s Touch ID feature on our app. We encourage feedback to improve the app for all users. If you are still experiencing issues, please reach out to our customer service team at 800.205.0914 and ask for Renee. Thank you for your time!

In general, this app works as intended. As always, there are some features that would be helpful like the ability to add notes or memos to transfers, bill payments, etc and the ability to make an extra principal payment on a loan.

But, this review is prompted by the consistently non-working Face ID. I’ve switched the Face ID toggle on and off, logged out and back in, restarted phone multiple times and Face ID simply does not work. The scanner does not even appear to start. Then, it will suddenly work one day, until the next iOS update.

I have many apps with Face ID that function fine including what looks to be the same base app for another financial institution so, I believe it is this particular app that has issues with keeping pace with iOS updates.

I hope it gets fixed soon and permanently keeps up with updates. I could then upgrade to 4 stars with the 5th start when more features are added.

Thank you for reviewing our Mobile Banking app. We are sorry to hear you have been experiencing problems with Apple’s Face ID feature on our app. We thank you for your feedback to help improve the app. We will discuss with our mobile banking partners to improve the app. If you have issues in the future, please reach out to our customer service team at 800.205.0914. Thanks again!

Seriously. I never had a problem with the river cities bank app, but ever since they merged with prevail and we had to switch to this app, IT’S ALWAYS DOWN! would love to have access to my account so I can pay my bills.

Thank you for your review. Due to the high demand this week with customers checking for their Stimulus Payments, we did experience periods of intermittent delays. Our Digital Banking services are now working. We want to express our sincere apologies. We would like to reach out to you to discuss this further. Please contact us at 800.205.0914 and ask for Renee. Thank you and talk to you soon!